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CURRENT ALERTS

Multnomah County Donations: Shelter & outreach providers in Multnomah County are requesting winter gear in preparation for the winter season — for information on what to donate and where, visit our donations page.

Health Related Social Needs (HRSN) Housing Supports: For information on how to apply for HRSN Housing Supports for Medicaid (OHP) recipients, visit our HRSN page.

Tri-County (Portland Metro) Utility Assistance

The latest energy assistance funding updates for the tri-county area (Clackamas, Multnomah, and Washington counties) are listed on this page, in addition to our database and on an automated recording that can be accessed 24/7 by calling 211. If appointments are not currently available, please continue to check this webpage for future appointments. 

Find Available Resources:

For utility assistance outside of the tri-county area, click here.

Clackamas County

Last updated: Friday, November 15, 2024

City of Gresham

Provides limited emergency funds to assist water, sewer, and stormwater customers in paying utility bills. Assistance is limited to once every six billing cycles, and the program will close once funds are exhausted. 

  • Hours: Monday-Friday 8am-5pm
  • Intake: Call for information 503-618-2373

City of Sherwood

Provides water bill assistance as a water bill credit for up to two months, or approximately $115. Credit is available once per year per household. Must be an active City of Sherwood utility customer who has been at the same address for at least four months, meets income guidelines for 60% of State Median Income, and is undergoing hardship such as unexpected medical expenses, divorce, a deceased family member, or natural disaster. 

  • Hours: Monday-Friday 8am-5pm
  • Intake: Call for information 503-925-2315

Clackamas County Community Action

Provides assistance with electricity, natural gas, oil, propane, wood or pellets, and select water/wastewater bills. Water Assistance is for residents and customers of Sunrise Water Authority only. Assistance is dependent on current funding availability.

  • Hours: Monday-Thursday 7am-noon and 1pm-6pm
  • Intake: Visit website or call for more information 503-650-5640. Applications can be requested online or call to have one mailed.

DEVNW

Provides assistance with the last 6 months of past due gas and electric bills. Must meet all of the following requirements:

  • Household gross income must be at or below 80% AMI
  • Must be a customer of PGE or NW Natural and resident of Cities of Gervais, Hubbard, and Woodburn
  • Must meet COVID-19 hardship requirements (job loss, hospitalization, or financial difficulties related to COVID-19)
  • Household gross income must be at or below 80% AMI
  • Hours: Tuesday 9am-4pm
  • Walk in to apply. Call or email for more information 541-556-4846: Woodburn City Hall 270 Montgomery Street, Woodburn, OR 97071

Heart of the City

Provides electric and natural gas assistance for PGE and NW Natural customers. Financial assistance is limited and based on current funding availability and is not guaranteed. Assistance is limited to once per calendar year.

  • Hours: Monday-Thursday 10am-2pm
  • Intake: Visit the website and complete the intake form
  • Must be a resident of West Linn and Wilsonville School District

Oregon Human Development Corporation

Provides electric, gas, and water utility assistance, depending on the program, to agricultural workers and their families. Low-income agricultural workers who are homeless or at risk of becoming homeless. Legal immigration status is not required.

  • Phone Hours: Monday-Friday 8am-5pm 
  • Walk in or call for more information at 527 SE Baseline Street Suite G, Hillsboro, Oregon 97123 or call 503-640-5496

Sandy Community Action Center

Provides limited funds to assist with PGE payments only. Provided on a first-come, first-served basis to Oregon Trail School District residents. Assistance begins in mid-October each year and ends when capacity is reached for the winter heating season.

  • Hours: Monday-Friday 10am-4:30pm
  • Intake: Call 503-668-4746 and leave a message with your full name and phone number. If funding is available, you will be contacted to schedule an appointment.

Salvation Army Washington County Hope Center

Provides payment assistance for utility bills from Portland General Electric, NW Natural Gas, Hillsboro Utility, Sherwood Utility, and HiLight Bridge Internet until funding is exhausted for the year. Also offers water bill assistance when funds are available for the City of Sherwood and the City of Hillsboro. Sherwood and Hillsboro water clients must be approved by the water district before applying for service. Must provide ID for household members 18 and older, proof of income for household members, and the current bill must be in the applicant’s name. For Hillsboro and Sherwood water assistance, the applicant must have a shut-off notice.

  • Phone Hours: Monday/Tuesday/Thursday/Friday 9am-4pm
  • Intake: Call for pre-screening 503-640-4311
  • If the water is currently disconnected, the client must be able to pay the $50 reconnection fee in order to receive assistance.

Silverton Area Community Aid

Provides emergency utility assistance (electric, water, natural gas, and propane) for households with shutoff notice, as funds allow. Household caps are in place, and client contribution is encouraged if feasible. Must be a resident of Silver Falls School District (Cities of Scotts Mills and Silverton), have proof of income for the last 2 months, and have a utility bill.

  • Monday 11am-2pm, Tuesday 3pm-7pm, Thursday 9am-noon
  • Intake: Walk in or visit website for more information

Wilsonville Community Sharing

Provides limited funds to assist with utility payments (electric, gas, and water). Must provide proof of residence (photo ID, piece of mail, rent receipt, rental agreement, utility bill, etc.); Wilsonville residents only. Utility bills must be from within the last 30 days.

  • Hours: Monday-Thursday 9am-2pm, Friday by appointment
  • Intake: Walk-ins accepted at 28925 SW Boberg Road, Wilsonville, OR 97070

St. Vincent de Paul Portland Council Emergency Services

Appointments Available: No

PGE

PGE offers different payment options for past-due customers. Contact PGE to discuss payment arrangements and options that may be available to you.

NW Natural

NW Natural offers a variety of financial assistance options for customers who are past due on their accounts. Customers in need may be able to receive assistance and choose from several grant options to help with a past-due balance. Flexible payment plans are also available.

Multnomah County

Last updated: Tuesday, November 5, 2024

City of Gresham

Provides limited emergency funds to assist water, sewer, and stormwater customers in paying utility bills. Assistance is limited to once every six billing cycles, and the program will close once funds are exhausted.

  • Hours: Monday- Friday 8am-5pm
  • Intake: Call 503-618-2373 for information

El Programa Hispano Catolico

Appointments Available: No

Impact NW

Assistance with NW Natural Gas

  • Hours: Monday-Thursday 9am-noon and 1pm-4pm until capacity is reached
  • Intake:  Call 971-308-7356 or walk in at 10055 E Burnside Street, Portland, OR 97216
  • Note: Please bring your current bill, photo ID for all household members age 18 and older, social security cards for all household members who have one, and proof of income for all household members for the last 30 days.

IRCO Africa House

Appointments Available: No

IRCO Asian Family Center

Assistance with Pacific Power (PPL) customers who are low-income

  • Hours: Hotline opens Wednesday, November 13, 2024 until capacity is reached
  • Intake: Call 503-235-4932 for an appointment when the line is open. Leave a message with the applicant’s name, phone number, Social Security number, and utility company name to request an appointment. Please speak clearly and slowly.
  • Note: For appointments, the following documents will be required: ID card, current utility bill, income verification, and social security number. 

Latino Network

Assistance with PGE, Pacific Power (PPL), NW Natural, and heating fuel (oil, propane, wood)

  • Hours: No standard hours
  • Intake: Call energy assistance line 503-208-2174 to check for available appointments. If appointments are not available, check back the next day. No walk-in appointments. 
  • For appointments, the following documents will be required: photo ID for all household members age 18, Social Security cards for all household members (may still qualify without one), current utility bill, proof of income for all household members who are 18 and older, for the last 30 days. 

Native American Youth and Family Center (NAYA)

Assistance with PGE, Pacific Power (PPL), NW Natural Gas, and heating fuel (oil, wood, propane)

  • Hours: 24 hours per day / 7 days per week. New appointments are made each day and are scheduled at least one week in advance.
  • Intake: Call 503-946-9898 to check for available appointments. When appointments are available, schedule them through the automated phone system using your social security number and a working callback number.

Our Just Future (formerly Human Solutions)

Appointments Available: No

Oregon Human Development Corporation

Provides electric, gas, and water utility assistance, depending on the program, to agricultural workers and their families. Low-income agricultural workers who are homeless or at risk of becoming homeless. Legal immigration status is not required.

  • Phone Hours: Monday-Friday 8am-5pm 
  • Walk in or call for more information at 527 SE Baseline Street Suite G, Hillsboro, Oregon 97123 or call 503-640-5496

Self Enhancement Inc. (SEI)

Provides assistance with PGE, Pacific Power (PPL), NW Natural, and heating fuel (oil, wood, and propane).

  • Hours: No standard hours
  • Intake: Visit website or call the Energy Appointment message line at 503-240-0828 to check for available appointments. If appointments are not available, individuals are advised to check back the next day for availability. No walk-in appointments. 

St. Andrew Catholic Church St. Vincent De Paul Emergency Services

Provides assistance with PGE, Pacific Power (PPL), NW Natural, and heating oil. 

  • Wednesday-Friday 10am-noon
  • Intake: Walk-in

St. Vincent de Paul Portland Council

Appointments Available: No

Pacific Power

Pacific Power offers flexible payment plans and other resources, including the Oregon Low Income Discount program available for income income-eligible. Please contact Pacific Power to discuss options. 

  • Hours: 24 hours per day / 7 days per week
  • Intake: Call 1-888-221-7070 
  • Oregon Low-Income Discount Program: www.pacificpower.net/LID

PGE

PGE has different options available for those who are past due. Please contact PGE to discuss payment arrangements and options that may be available to you.

NW Natural

NW Natural offers a variety of financial assistance options for customers who are past due on their accounts. Customers in need may be able to receive assistance and choose from several grant options to help with a past-due balance. Flexible payment plans are also available.

Washington County

Last updated: Tuesday, November 19, 2024

City of Forest Grove

Provides electric and water bill payment assistance for City of Forest Grove Light and Power customers. 

  • Hours: Monday-Friday 9am-5pm
  • Intake: Walk-ins at 1924 Council Street or call 503-992-3221 for more information.           

City of Sherwood

Provides water and sewer bill assistance as a water bill credit for up to two months, or approximately $115. Credit is available once per year per household. Must be an active City of Sherwood utility customer who has been at the same address for at least four months, meets income guidelines for 60% of State Median Income, and is undergoing hardship such as unexpected medical expenses, divorce, a deceased family member, or natural disaster. 

  • Hours: Monday- Friday 8am-5pm
  • Intake: Call for information 503-925-2315

Community Action of Washington County

Provides assistance with electric, gas, garbage, water, internet, and heating fuel (oil, propane, firewood, and pellets). Serves residents of the Cities of Beaverton, Hillsboro, Tualatin Valley Water District, and unincorporated Washington County. Applicants must be at or below 60% of the State Median Income. Applicants must provide a copy of the utility bill, income verification for all household members, date of birth for all household members, and Social Security number for all household members (if available). 

  • Online application: 24 hours per day / 7 days a week
  • Phone: Monday-Friday, 9am-noon and 1pm-4pm, closed national holidays
  • Electric, gas, internet, and heating fuel Assistance: Monday, December 2, 2024-until funding is exhausted: Accepting applications for all clients
  • Intake:  Submit an application online or call 503-615-0771 for information or to request an appointment. Mail-out applications are available for older adults, people with disabilities who are homebound, and those without computer/internet access

Oregon Human Development Corporation

Provides electric, gas, and water utility assistance, depending on the program, to agricultural workers and their families. Low-income agricultural workers who are homeless or at risk of becoming homeless. Legal immigration status is not required.

  • Phone Hours: Monday-Friday 8am-5pm 
  • Walk in or call for more information at 527 SE Baseline Street Suite G, Hillsboro, Oregon 97123 or call 503-640-5496

Salvation Army Washington County Hope Center

Provides payment assistance for utility bills (electric, gas, and internet) from Portland General Electric, NW Natural Gas, Hillsboro Utility, Sherwood Utility, and HiLight Bridge Internet until funding is exhausted for the year. For PGE and NW Natural bills, offers one-time emergency assistance for up to $399. For Hillsboro Utility: offers assistance one to two times per 12-month period up to $250.

  • Phone Hours: Monday/Tuesday/Thursday/Friday 9am-noon
  • Emergency walk-ins: 1st Thursday of the month 1pm-4pm
  • Intake: Call for pre-screening 503-640-4311

St. Vincent de Paul Washington County

Provides limited assistance with payment of utility bills (electric, natural gas, and water) dependent on funding.

Interested individuals must reside within Washington County, meet income criteria, and have a utility bill in the applicant’s name. Requires a copy of utility bill (in applicant’s name), photo ID, and income documents.

  • Hours: Applications: First day of the month at 12:01am-until capacity is reached
    • Office Hours: Monday-Friday 9am-11:30am
  • Intake: Client’s address will be used to determine the local conference that may assist them.  Callers are currently not able to leave voicemails; if a caller is unable to reach a live person they can try calling the next day.

Beaverton: 503-906-4702, no walk-ins 

Tigard: 503-684-8280, no walk-ins

Pacific Power

Pacific Power offers flexible payment plans and financial assistance for eligible customers whose service has been disconnected for non-payment. Assistance is subject to funding availability. 

  • Hours: 24 hours per day / 7 days per week
  • Intake: Call 1-888-221-7070
  • Oregon Low-Income Discount Program: www.pacificpower.net/LID

PGE

PGE has different options available for those who are past due. Please contact PGE to discuss payment arrangements and options that may be available to you.

NW Natural

NW Natural offers a variety of financial assistance options for customers past due on their account. Customers in need may be able to receive assistance and choose several grant options available to help with a past-due balance. Flexible payment plans are also available.

Washington County Woodcutters INC

Provides and delivers deliver firewood for older adults. No financial assistance is available. There is a three-cord limit, with the smallest piece of wood of 12 inches. New applications are taken beginning in May until maximum capacity is reached.

  • Phone Hours: Monday-Friday 8am-5pm
  • Intake: Call 503-649-8247
  • Serves low-income adults age 55 and older, wood stoves, stove inserts, or glass doors are required. No open fireplaces allowed.

Wilsonville Community Sharing

Provides limited funds to assist with utility payments (electric, gas, and water). Must provide proof of residence (photo ID, piece of mail, rent receipt, rental agreement, utility bill, etc.); Wilsonville residents only. Utility bill must be from within the last 30 days.

  • Hours: Monday-Thursday 9am-2pm, Friday by appointment
  • Intake: Walk-ins accepted at 28925 SW Boberg Road, Wilsonville, OR 97070

City of Portland Water Discount Program

Portland Water Bureau bill discount funds are available year-round and are not tied to energy assistance funds. 

Customers responsible for paying a Portland Water Bureau residential sewer/stormwater/water bill and whose household income is less than 60% of the Portland Median Family Income (MFI), may be eligible for a discount on their bill. MFI is according to household size and income and can be found on the below application and here.

Eligible customers experiencing a crisis may also receive up to $500 in assistance once every 12 months. 

There are multiple ways to enroll in the bill discount program:

  1. Contact the Community Service Center in your area. You will need to provide the following documents: current bill, IDs for anyone over age 18 in the household, and proof of income for everyone in the household for the last 30 days

  1. Apply directly through the Water Bureau electronically by filling out the Online Financial Assistance Application
  2. Print and fill out the Printable Financial Assistance Application
  3. Request documents to be mailed to you from Customer Service at (503) 823-7770 or [email protected]

If you are already enrolled in the City of Portland Water Discount Program and need to access your annual crisis voucher, please call the Water Bureau at 503-823-7770. You will need to pay a portion of your bill to receive assistance. 

Payment arrangements are also available for customers regardless of household income. If you are interested in making a payment arrangement, please also directly contact the Water Bureau.