Multnomah County Coordinated Access Program Specialist
211info is hiring a Community Information Specialist for our Multnomah County Coordinated Access Program. The specialist will assist people in Multnomah County who call, text, or email 211info seeking health and human services, including shelter information, transportation, and other needs. The specialist will use active listening, databases, and 211info protocols, provide detailed, accurate, and unbiased referrals; collect client demographic information, as well as complete coordinated entry screenings.
The Specialist’s role is to help people access food, housing programs, health care, electricity assistance, counseling, legal aid and other important services in Oregon and Southwest Washington. The work may also include emergency information for wildfires, severe weather conditions and other events that may impact our communities. Most of our staff work remotely from locations throughout our service area. Applicants should have worked with crisis intervention/hotline services, social service organizations, or have other relevant experience.
Job is open until filled. Pay is $18.95 – 19.90/hour, with a $1 an hour language differential available for bilingual applicants. The job description is here.
We are committed to equitable hiring practices and we promote inclusion in our workplace. 211info invites candidates who are BIPOC, who speak languages in addition to English and who live in rural areas to apply for this position.
This is a full-time position at 40 hours per week. All regular (non-temporary) staff receive PTO, a retirement plan option with an employer match and an Employee Assistance Program (EAP). People who work full-time (30+ hours per week) are eligible for benefits including health, vision, dental, alternative care, life insurance and short-term disability.
We are currently only hiring individuals who reside in Oregon and Washington.
To apply, please send a resume and a cover letter with “Multnomah County Coordinated Access Specialist” in the subject line to [email protected] The cover letter should include answers to the following questions (no more than half a page each):
- Please describe how your relevant work experience (paid or unpaid), lived experiences and/or educational background have prepared you for the Care Coordinator position at 211info. Please explain how these experiences contribute to your understanding of the challenges and responsibilities of this role, as well as the strengths and skills you have developed that will be valuable in this position. We look forward to learning about your unique journey and how it aligns with our team’s mission.
- Please describe your experience working with people at risk of or experiencing homelessness.
- Please describe your experience working with databases programs like ServicePoint (HMIS) and others as well as efficient data management/entry.
- How do the principles of equity and inclusion apply to homeless services programs?
- Please describe your experience working in emotionally challenging situations with communities affected by trauma.
No phone calls will be accepted. If you have questions, please email them to [email protected]. Positions are open until filled.