Health-Related Social Needs (HRSN)

Are you an Oregon Health Plan (OHP) member facing life challenges or transitions?

You may be eligible for services to help stay healthy during times of greater need. These interventions have been found to improve health outcomes and health inequities and decrease health care costs. Health-related social needs (HRSNs) are social and economic needs that affect your ability to maintain health and well-being.

Who qualifies for these services?

To qualify, OHP members must be in at least one of these life transitions. Additional criteria also applies for each type of HRSN service.

• Release from incarceration in the past 12 months
• Discharge from an Institution for Mental Disease (IMD) in the past 12 months
• Current or past involvement in the Oregon child welfare system
• Transitioning from Medicaid-only to dual eligibility (Medicaid and Medicare) status within the next three months or past nine months
• Being homeless or at risk of becoming homeless. 

Climate Supports (available March 1, 2024)

• Payment for devices that maintain healthy temperatures and clean air, including air conditioners, heaters and air filters
• Mini refrigerators to keep medications cold during a power outage
• Portable power supplies to keep medical devices running during a power outage ​

Housing Supports (available November 1, 2024)

• Rental assistance or temporary housing (e.g., rental payments, deposits, utility assistance) for up to 6 months
• Home modifications (e.g., ramps, handrails, environmental remediation)
• Pre-tenancy and tenancy support services (e.g., housing application, moving support, eviction prevention)
• Housing-focused navigation and/or case manager

Nutrition Supports (available January 1, 2025)

• Links to community-based food resources (e.g., application support for Supplemental Nutrition Assistance Program (SNAP)/Special Supplemental Nutrition Program for Women, Infants and Children (WIC)
• Nutrition and cooking education
• Fruit and vegetable prescriptions (for up to 6 months, also known as VeggieRX) and healthy food boxes/meals
• Medically tailored meal delivery

Ready to apply?

Our staff aims to return all messages within a week; high contact volume may delay 211info’s response

Please have the following documentation ready with your request:

• Rental/lease agreement
• Court-ordered eviction notice
• Utility bill (electricity, natural gas, internet, water, sewer, garbage, cell phone, landline)
• Shut-off notice for utilities
• Storage unit bill

• CareOregon
  • Request form
• Columbia Pacific CCO
  • Request form
• Eastern Oregon CCO
  • EOCCO members can complete this form for climate requests or complete this form for housing requests
• HealthShare of Oregon
  • Request form
• InterCommunity Health Network CCO
  • Request form
• Jackson Care Connect
  • Request form

Other ways to apply

• Call 503-468-5375 Monday-Friday 8am-6pm – interpretation services available
• Email your request form to [email protected]
  • English request form
  • Spanish request form
• Fax your HRSN request form to 503-214-8909 (method of last resort)

• If you are a member of a CCO not listed, contact your CCO
• If you are not sure if you are in a CCO, call OHP Client Services 800-273-0557
• Open card (fee-for-service) members: Call 1-888-834-4304 or email [email protected]