OUR JUST FUTURE ROCKWOOD BUILDING
CITY OF PORTLAND WATER DISCOUNT PROGRAM
Provides sewer, stormwater, and water bill discount program for all eligible households receiving water and/or sanitary sewer service as a direct customer of the Portland Water Bureau or Bureau of Environmental Services. Households must reapply for assistance every two years.

Applicants with an ADU (Accessory Dwelling Unit) on their property with one water meter that serves both the primary home and the ADU are not eligible to participate in the discount program.

Water and sewer customers:
-Households earning less than 60% of the median family income (MFI) may receive a discount of up to $210.35 on a 90-day bill.
-Households earning less than 30% of MFI may receive a discount of up to $336.58 on a 90-day bill.
-Sewer only customers and customers on alternative billing cycles discount amount will vary; call for information.
124 NE 181st Avenue
Suite 109
Portland, OR 97230
Eligibility: City of Portland Water single-family residential accounts. Account holder must reside at the property. Customers with an outstanding balance are still eligible to apply.

For 60% MFI discount, monthly household income must not exceed:
1 person: $3,950
2 people: $4,515
3 people: $5,080
4 people: $5,640
5 people: $6,095
6 people: $6,614
7 people: $6,614
8 people: $7,445
Add $450 for each additional person

For 30% MFI discount, monthly household income must not exceed:
1 person: $1975
2 people: $2,258
3 people: $2,540
4 people: $2,820
5 people: $3,048
6 people: $3,307
7 people: $3,498
8 people: $3,723
Add $225 for each additional person
Hours: Monday-Friday 9am-11:45am and 1pm-4pm
(503) 548-0217
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Phone/FAX Numbers
  • Intake (503) 548-0217 Water Assistance Line
Email Address: [email protected]
INTAKE PROCEDURE: Call and leave a message to request to have an application sent by mail.
FEES: None
DOCUMENTS: -Proof of service address
-Names and birthdates of all household members age 60 and older
-Total gross monthly income for all household members over 18
-Proof of gross household income for last 30 days
listed online)
LANGUAGES: English, Spanish, Russian, interpretation by arrangement
AREA SERVED: City of Portland
SITE HOURS: Monday-Friday 8am-5pm
TRAVEL/LOCATION INFORMATION: 1 block North of 181st Station, Blue Line MAX
Services:
  • Discounted Sewer Service
  • Discounted Water Service
Other Services Offered At This Location:
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OUR JUST FUTURE ROCKWOOD BUILDING