CONSUMER FINANCIAL PROTECTION BUREAU
FINANCIAL PRODUCTS COMPLAINTS
Helps consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems.
1700 G Street NW
Washington, DC 20552
Eligibility: Unrestricted
Hours: Phone line: Monday-Friday 5am-5pm except federal holidays
(855) 411-2372
Get Directions
Visit Website
Phone/FAX Numbers
  • Main phone (855) 411-2372 Complaint Line
  • CFPB Ombudsman (855) 830-7880
  • TTY/TTD (855) 729-2372
INTAKE PROCEDURE: Visit website or call for more information. For ongoing process issues, contact the CFPB Ombudsman.
FEES: None
DOCUMENTS: None required at intake
LANGUAGES: Phone line: English, interpretation by arrangement
AREA SERVED: Nationwide
SITE HOURS: Monday-Friday 5:00am-5:00pm
Services:
  • Bank/Savings and Loans Complaints
  • Government Complaints/Government Ombudsman Offices
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CONSUMER FINANCIAL PROTECTION BUREAU