CASCADE HEALTH ALLIANCE
HEALTH RELATED SERVICES
Health-related services (HRS) or "flex funds" are non-covered services offered in addition to the covered benefits of the Oregon Health Plan (OHP) through Coordinated Care Organizations (CCOs) to improve care delivery and overall member health and well-being. The CCO determines specific services but can include transit passes, cell phones, air conditioners, and other needs as determined by the CCO.

HRS are NOT intended to address emergency situations. CCOs are not required to offer flexible services. A CCO can decide to approve or deny flexible service requests on a case-by-case basis and set its standards for which services to approve.

As flexible services are not a covered benefit, a denial cannot be appealed, but an OHP member can submit a complaint.
2909 Daggett Avenue
Suite 225
Klamath Falls, OR 97601
Eligibility: Members of Cascade Health Alliance who meet all of the following:
Health-related services are limited, not immediate, not guaranteed or continuously available, and individuals may not qualify.

Health-related services must meet requirements for activities that improve healthcare quality or expenditures related to health information technology.
Hours: Monday-Friday 8am-5pm
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    Email Address: [email protected]
    INTAKE PROCEDURE: Call for information; there is no Oregon Health Authority (OHA) required timeline for CCO review of flexible services requests. Turnaround time can take 4 weeks or more once the request is submitted.
    FEES: None
    DOCUMENTS: Health-Related Services Funding Request Form, Diagnosis, and Treatment Plan
    AREA SERVED: Zip codes 97601, 97602, 97603, 97604, 97621, 97622, 97623, 97624, 97625, 97626, 97627, 97632, 97633, 97634, and 97639 (Klamath County only)
    Services:
    • Air Conditioners * Medicaid Recipients
    • Cooking Classes * Medicaid Recipients
    • Electric Service Payment Assistance * Medicaid Recipients
    • Fitness Equipment and Accessories * Medicaid Recipients
    • Furniture * Medicaid Recipients
    • Gas Service Payment Assistance * Medicaid Recipients
    • Health Related Temporary Housing * Medicaid Recipients
    • Homeless Motel Vouchers * Medicaid Recipients
    • Housing Search Assistance * Medicaid Recipients
    • Mobile Devices * Medicaid Recipients
    • Rent Payment Assistance * Medicaid Recipients
    • Rental Deposit Assistance * Medicaid Recipients
    • Transportation Passes * Medicaid Recipients
    Other Services Offered At This Location:
    If you represent this agency, update your listing here.
    * The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. 211Info does not rate, recommend or endorse any agency. We simply provide information as a public service.
    CASCADE HEALTH ALLIANCE