COMMUNITY ACTION ENERGY SERVICES
ENERGY SERVICES PROGRAM
Provides limited utility payment assistance to eligible households for electric, gas, heating fuel, oil, propane, water and garbage. Payments dependent on available funding. Same day emergency assistance is not available. Reconnection assistance is limited. Processing estimated at 4-6 weeks.
1850 45th Avenue NE
Suite 101
Salem, OR 97305
Eligibility: -60% of Oregon median income (OMI)
-Water and garbage: Age 60 and older or individuals with a disability and who are currently City of Salem customers
Hours: Applications accepted: 1st-15th of the month when available
Walk in: Monday-Thursday 8am-4:30pm

Phones: Monday-Friday 8am-4:30pm, closed federal holidays and Indigenous Peoples' Day
(503) 588-9016
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Phone/FAX Numbers
  • Reception (503) 588-9016
Email Address: [email protected]
INTAKE PROCEDURE: -Walk in, call to have one mailed or emailed, or visit website to check application availability and/or complete an application
-If applications are currently closed, check back the first of the next month
FEES: None
DOCUMENTS: -Birth dates for all household members
-Photo or other ID for all household members 18 and older
-Recent electric and heating bills
-Verification of all household gross income received prior two months of signature for all household members (wage printout, self-employment records, public assistance, current Social Security benefit verification letters, veterans benefits, child support, adoption assistance, disability benefits, pensions, unemployment, Oregon leave, etc. This list is not all inclusive; additional documents may be requested.
-Household members 18 and older with zero income are required to complete a declaration of zero income form (available through the office, email, postal mail, or the website).
-Social Security number recommended and required for some funding sources.
LANGUAGES: English, Spanish, interpretation by arrangement
AREA SERVED: Marion and Polk Counties
SITE HOURS: Monday-Friday 8am-4:30pm
TRAVEL/LOCATION INFORMATION: 45th is between Market Street/Swegle Road and Sunnyview Road. Turn onto 45th Avenue and turn into the East Salem Community Center's driveway. Turn right. Enter double doors, Energy Assistance is located in Suite 101. Cherriots nearest routes run on Market/Swegle and Sunnyview. No direct route on 45th.
Services:
  • Electric Service Payment Assistance
  • Gas Service Payment Assistance
  • Heating Fuel Payment Assistance
  • Trash/Recycling Service Payment Assistance * Disabilities Issues
  • Trash/Recycling Service Payment Assistance * Older Adults
  • Water Service Payment Assistance * Disabilities Issues
  • Water Service Payment Assistance * Older Adults
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COMMUNITY ACTION ENERGY SERVICES