The 211info team is made of more than 150 passionate, experienced professionals from across Oregon and Southwest Washington.
For over 20 years, 211info has served as the go-to public information line for people seeking assistance with essential needs like food, shelter, childcare, financial assistance, and more. Working in partnership with state agencies, county government, community-based organizations, and health care systems, 211info helps people identify, navigate, and connect with local resources they need.
See an overview of our capabilities and a link to current 211info job openings below.
Along with a talented team of operators, advocates, and administrators, the 211info Board of Directors (BOD) plays a unique and important role in the evolution and growth of the organization. Learn more about our BOD, whose guidance helps shape the vision of 211info.
Contact Center Team
Our Community Information Team is here to help you navigate your way to finding resources in your community. Specialists receive extensive training and continued education opportunities. Our contact center is also comprised of some teams who provide more specialized services, for example, the 211info Child Care team and the Connect Oregon Coordination Center.
Coordination Center
Our Coordination Center provides short-term care coordination services and helps people navigate and connect to community resources. For general coordination center assistance click here. For Health-Related Social Needs (HRSN) assistance click here.
Resource Team
Our Resource Team is comprised of InformUSA-certified specialists, who manage our robust resource database. They work closely with community providers to keep this information accurate and up-to-date. If you are a service provider and would like to connect with the Resource team about an initiative or partnership, visit the Provider Tools page or email our team at [email protected].
Data Team
Our in-house Data Team compiles and analyzes information that supports the social determinants of health. Reports focus on consumers, including demographics, social service trends, emergency needs, and caller feedback. Explore our Data Dashboard.
Emergency Management Team
Our Emergency Management Team works closely with local, state, and regional emergency management organizations to provide a coordinated, cohesive response to statewide emergencies. Learn more about our emergency planning, processes and partnerships.
Outreach and Engagement Team
Our Outreach and Engagement Team works closely with emergency management groups, faith-based communities, community-based organizations, and health systems to create strong, efficient, and effective health and social service networks in Oregon and SW Washington communities. Locally-based 211info Community Engagement Coordinators share outreach presentations, attend community meetings, and work with social service providers to ensure that our database meets local needs. Learn how to partner with 211info.
Join us!
We are always looking for collaborative and compassionate team members, who want to make a difference in their community. Click the button below to learn more about working at 211info.