Oregon Maternal & Child Health Specialist
Status: Full time, exempt
Reports to: Community Information Center Manager
Core functions: The bilingual Maternal & Child Health (MCH) Specialist provides content expertise for the daily operations of 211info and supports the 211 Family Info and Oregon Health Connect programs to improve outcomes for women, children and families across the state. The MCH Specialist works on a 211info team to help women, children and families facilitate connections with health and social service programs. The MCH Specialist trains 211info staff, attends meetings, assists in program development and works directly with clients. The Specialist answers phone calls and texts, responds to online inquiries and provides information and education about preconception, pregnancy and perinatal concerns; women, children and family health; and infant, child and adolescent development, behavior and learning. The MCH Specialist makes referrals and connections to services and follows up with clients to ensure that their needs were met.
Key duties and responsibilities:
- Participate in program development and attend relevant meetings.
- Answer phone calls, texts and emails related to preconception, pregnancy and perinatal concerns; women, children and family health; and infant, child and adolescent development, behavior and learning,
- Listen, assess and respond to the needs of diverse customers from all ethnic and socio-economic backgrounds.
- Refer customers to maternal and child health and social services such as Oregon MothersCare, home visiting, WIC and other nutritional resources, parenting classes and supports for basic needs and other resources.
- Train 211info staff about specific MCH topics.
- Work with and support the Maternal & Child Health Liaison in partnering with Oregon’s MCH, WIC and Adolescent, Genetic & Reproductive Health Sections and others.
- Collaborate with local, regional and state organizations to ensure MCH needs are being met.
- Partner with the Maternal & Child Health Liaison and outreach staff to ensure that MCH information is integrated into 211info operations.
- Meet deadlines for reports on customer data, referrals, trends and unmet needs.
- Other duties as assigned.
- Bachelor’s degree in public health, nursing, social work or related field required; master’s degree preferred.
- Strong knowledge of public health and maternal and child health principles and practices.
- English/Spanish bilingual and bicultural is required.
- Strong understanding of maternal and child health resources, research and evidence-informed practices.
- One year of experience working in maternal and child health, early childhood, education, family health or related field.
- At least one year of experience providing information and referral to community and health programs.
- Commitment to 211info’s mission and excellent customer service delivery.
- Integrity and institutional loyalty with high standards of excellence and accuracy.
- Analytical skills to identify practical solutions to barriers and service gaps that prevent individuals and families from receiving the assistance they need.
- Demonstrated ability and willingness to meet deadlines as a competent team player in a fast-paced working environment; must handle multiple projects simultaneously, take initiative and work independently and collaboratively
- High level of maturity and ability to interact successfully with diverse constituencies.
- Excellent written and verbal communication skills with attention to detail.
- Ability to use standard business application software programs.
How to apply
This bilingual position is an important part of 211info’s team of experts who work to improve immediate and long-term outcomes for women, children and families across Oregon.
The position is full time, but applications for part-time work will be considered. Salary is dependent on experience; comprehensive medical and dental benefits are available.
To apply, send your resume and a cover letter that addresses the following questions (no more than a half-page per question, please) to firstname.lastname@example.org.
- Please describe your experience with family health and wellness programs.
- Please describe your approach to customer service when working with diverse populations.
No phone calls will be accepted. If you have questions, please send them to email@example.com.