Multnomah County Energy Assistance

211info provides updates about Portland-area energy assistance funding on a regular basis. See the lastest information below, or dial 211 Monday - Friday 8am to 6pm for more information. 

For a complete list of all Oregon and Southwest Washington energy resources visit our search engine. You can also dial 2-1-1, toll-free or text your zip code to 898211. 

Last update: Thursday, October 23rd, 2014


Human Solutions
Appointments available?  NO

Asian Family Center
Appointments available?  NO

Africa House
Appointments available?  NO

Impact NW
Appointments available?  YES

Impact NW will open their energy hotline on Tuesday, October 28th at 9:30am. Please call 503-988-6020 at that time. Impact NW will also accept walk-ins for Northwest Natural customers on Monday October 28th 8:30am-4:30pm. Please bring IDs for all adults, Social Security Cards for everyone in the household, current utility bill, and proof of income for the last 30 days for everyone in the household. The address is 4610 SE Belmont Street, Portland, Oregon 97215.

Native American Rehabilitation Association (NARA)
Appointments available?  NO

Native American Youth and Family Center (NAYA)
Appointments available?  NO

Neighborhood House
Appointments available?  YES

Neighborhood House will open their energy line Monday, October 27 from 8am-10am. Please call 503-246-1663 ex. 2 during that time for information on how to apply. Not currently accepting appointment requests by email.

Salvation Army
Appointments available?  NO

Self Enhancement, Inc. (SEI)
Appointments available?  YES

SEI will accept appointment requests from senior and adults with disabilities only, on Thursday, October 30th from 9am-11am. Please call 503-240-0828 during that time to schedule an appointment for November 10th, 12th, or 13th.

St Vincent de Paul 
Appointments available? YES

St Vincent de Paul is currently accepting walk-ins for people who have a shut off notice. The first 30 walk-ins at 9am, Monday through Friday, will receive an appointment to determine eligibility for assistance. Financial assistance is only available from St Vincent de Paul once per year and is usually limited to $100, if eligible. Please bring your most recent utility bill. St Vincent De Paul’s address is 5120 SE Milwaukie Avenue, Portland OR 97202. Appointments are first come, first served for the first 30 people, so it is best to arrive before 9am. St Vincent De Paul does not accept phone calls for financial assistance. 

City of Portland Water Discount Program

Customers responsible for paying a City of Portland residential sewer/stormwater/water bill may be eligible for a quarterly discount on their bill. During a crisis, eligible customers may receive up to $150 in assistance once every 12 months. Eligibility depends on household income. If you receive food stamps you may be eligible for the City of Portland Water Discount Program. Please contact the following agencies for more information on how to apply:

Human Solutions 503-548-0217

Immigrant and Refugee Community Organization 503-235-9396

Impact NW 503-988-6020

Native American Youth and Family Center 503-972-2463

Self Enhancement Inc 503-240-0828

If you are already enrolled in the City of Portland Water Discount Program and need to access your annual crisis voucher please call the Water Bureau at 503-823-7770. You will need to pay a portion of your bill to receive assistance.