Multnomah County Energy Assistance

211info provides updates about Portland-area energy assistance funding on a regular basis. See the lastest information below, or dial 211 Monday - Friday 8am to 6pm for more information. 

For a complete list of all Oregon and Southwest Washington energy resources visit our search engine. You can also dial 2-1-1, toll-free or text your zip code to 898211. 

Last update: Friday, September 19th, 2014


Human Solutions
Appointments available?  NO

Asian Family Center
Appointments available?  NO

Africa House
Appointments available?  YES

Africa House is accepting calls for past due or disconnected Pacific Power customers. Please call 503-234-1959 and leave a message with your first and last name and phone number.

Impact NW
Appointments available?  YES

Impact NW is accepting calls for past due Pacific Power customers. Please call 503-988-6020.

Impact NW is accepting walk-ins from past due NW Natural customers Monday-Thursday 9:30am-5pm. Please bring current NW Natural bill, IDs for everyone over 18 years old in the household, social security cards for everyone in the household that has one, and proof of income for the household for the last 30 days.  The address is 4610 SE Belmont Avenue, Portland, Oregon 97215.  For more information call 503-988-6020.

Native American Rehabilitation Association (NARA)
Appointments available?  NO

Native American Youth and Family Center (NAYA)
Appointments available?  NO

Neighborhood House
Appointments available? YES

Visit and click on "What We Do" to submit a request for an appointment by email.

Salvation Army
Appointments available?  YES

Salvation Army is accepting calls for past due Pacific Power and PGE customers. Please call 503-239-1264 for more information.

Self Enhancement, Inc. (SEI)
Appointments available?  NO

St Vincent de Paul 
Appointments available? YES

St Vincent de Paul is currently accepting walk-ins for people who have a shut off notice. The first 30 walk-ins at 9am, Monday through Friday, will receive an appointment to determine eligibility for assistance. Financial assistance is only available from St Vincent de Paul once per year and is usually limited to $100, if eligible. Please bring your most recent utility bill. St Vincent De Paul’s address is 5120 SE Milwaukie Avenue, Portland OR 97202. Appointments are first come, first served for the first 30 people, so it is best to arrive before 9am. St Vincent De Paul does not accept phone calls for financial assistance. 

City of Portland Water Discount Program

Customers responsible for paying a City of Portland residential sewer/stormwater/water bill may be eligible for a quarterly discount on their bill. During a crisis, eligible customers may receive up to $150 in assistance once every 12 months. Eligibility depends on household income. If you receive food stamps you may be eligible for the City of Portland Water Discount Program. Please contact the following agencies for more information on how to apply:

Human Solutions 503-548-0217

Immigrant and Refugee Community Organization 503-235-9396

Impact NW 503-988-6020

Native American Youth and Family Center 503-972-2463

Self Enhancement Inc 503-240-0828

If you are already enrolled in the City of Portland Water Discount Program and need to access your annual crisis voucher please call the Water Bureau at 503-823-7770. You will need to pay a portion of your bill to receive assistance.