Inclusion - Exclusion Policy

The policy provides the criteria for inclusion in the database maintained and used by 211info.

The database provides information about a broad range of community service organizations according to standards set by 211info and the Alliance of Information and Referral Services (AIRS). The AIRS Standards are the foundation of 2-1-1 service delivery and the prime benchmark of quality information and referral service.

Information in the database is used to help 2-1-1 callers and website visitors to navigate the maze of social services. The inclusion/exclusion policy incorporates fair and open decision-making that serves the broadest needs of the community. Inclusion in the database does not constitute an endorsement of or liability for any agency, program or service.

Download the Inclusion-Exclusion Policy