Executive Team

Dan Herman

Chief Executive Officer

As CEO, Dan leads the 211info team to build the brand’s equity in terms of awareness generation, community utilization, quality of service, and overall organizational performance. In May 2013, he joined the organization after almost 20 years of experience leading private and nonprofit organizations in senior management positions. Dan has a passion for branding, strategic marketing and entrepreneurial development experience. "The future is bright for 211info and I'm proud to be a part of it."


Troy Hammond

Chief Operating Officer

Troy oversees all aspects of 211info's operations including our Community Information Center, Resource Department, Online team and Community Relations Department. 


Emily Berndt

Director of Partnerships

Emily is responsible for building relationships with community partners and providing community feedback to 211info. She represents 211info at agency functions, meetings and on community committees.

Board of Directors

Mike Fieldman


Mike Fieldman has worked in social services for more than 35 years, in both the nonprofit and government sectors. He has a master’s degree in public administration from Montana State University and has served low-income residents of Douglas and Josephine counties as executive director of the United Community Action Network since 1999. A 211info board member since 2010, Fieldman provides a deep understanding of the needs of rural Oregonians, including basic services, Head Start, veterans programs and housing.


Craig Opperman


Craig Opperman has served as president/CEO of Looking Glass Community Services in Eugene, Oregon, since 2004. Looking Glass helps “build a better future” for more than 9,000 children, youth, adults and families who are working through abuse, neglect, educational challenges, mental health and alcohol/drug issues and homelessness. Opperman previously worked as the director of the Multnomah County Children’s Receiving Center in Portland, Oregon, in addition to his work at Christie School in Marylhurst, Oregon. He brings to 211info a strong knowledge of organizational operations, social service systems and policy/program development.


Vic Falgout


Vic Falgout has been a board member since 2009. As an active member of the Board of Directors of the Oregon Juvenile Department Director Association, Falgout assisted in the design of Oregon’s juvenile justice system. He retired from United Community Action Network in Roseburg, Ore., and previously retired   as the Douglas County Juvenile Department director after a 36-year career in adult and juvenile justice. He represents rural communities, basic needs and youth services and has served as treasurer of the 211info board.


Keith Ristau


Keith Ristau is president and chief executive officer of Far West Recycling Inc. A graduate of Corvallis High School and Southern Oregon State University, he has been with Far West Recycling since 1993. A Portland resident, Ristau was a member of the Vision Council at the United Way of the Columbia-Willamette that originated 211 service in the Portland metro area. He is a member of the board of the Paper Stock Industries Chapter of the Institute of Scrap Recycling Industries and has served on the board of Raphael House. His skill set includes community service, public relations, management and personnel/human resources.


Margo Bryant


Margo Bryant is the manager of Low Income & Special Needs Customer Policy at Portland General Electric. Bryant works in close contact with community groups and governmental agencies such as Oregon legislators, Oregon Housing and Community Development and Community Action Directors of Oregon. She previously was with Norwest Mortgage Inc., managing a 10-state sales effort targeting emerging markets including minorities, low- and moderate-income households and immigrants. Bryant, a resident of Vancouver, Wash., provides the 211info board with knowledge of finance, community needs and public policy.


Leroy Patton


Leroy Patton is president of NW Development Center LLC and the Fair Housing Council of Oregon. Previously, Patton was an administrator in the Office of the Superintendent of Portland Public Schools for more than 20 years, serving as a specialist in organizational development and conducting cultural awareness trainings. Patton, who is a former president of the United Nations Association and the American Cancer Society, has served on the 211info board since 2009 and provides board development, education, housing and equity knowledge. 


Martin Taylor


Martin Taylor is executive director of Public Affairs and Marketing at CareOregon, where he has worked since 2008. Taylor’s wide-ranging Oregon legislative and political experience, working in state legislative environment through 10 regular and 8 special legislative sessions. His previous posts include legislative work for Oregon Nurses Association and the Oregon Education Association. Taylor’s extensive experience in health care and legislative policy assists 211info’s strategies in those arenas.


Bandana Shrestha


Bandana Shrestha is director of Community Engagement for AARP Oregon, where she is the staff lead on livability issues, caregiving, hunger and at-risk population initiatives. Shrestha previously directed Model Programs and Partnerships for the Points of Light Foundation, where she developed programs to engage and serve diverse underserved populations. Shrestha, who is originally from Nepal, spent her early career focused on empowerment-based sustainable development programs. She brings to the board a deep knowledge of statewide service delivery and the needs of aging and underserved people.


Piseth Pich


Piseth Pich is public relations/community relations consultant at Legacy Meridian Park Medical Center. He is an active member and volunteer for the Portland chapter of the Public Relations Society of America. Previously he served as a public affairs officer, volunteer program support coordinator and firefighter for Tualatin Valley Fire & Rescue. Piseth has earned a bachelor’s degree in advertising and marketing from Portland State University’s School of Business and license as an Oregon emergency medical technician. Other board service includes the American Heart Association/American Stroke Association and Hands On Greater Portland. He joined the board in 2016.


Jim Tierney


Jim Tierney is executive director of Community Action Team in Clatsop, Tillamook and Columbia counties. He serves on the board of the Columbia Pacific CCO. Jim is board president of the Community Action Partnership of Oregon; other service includes Columbia County United Way, the Oregon Rural Housing Coalition and Oregon ON. He has many years of service in local government and emergency management. He joined the 211info Board of Directors in 2016.