Executive Team

Dan Herman

Chief Executive Officer

As CEO, Dan leads the 211info team to build the brand’s equity in terms of awareness generation, community utilization, quality of service, and overall organizational performance. In May 2013, he joined the organization after almost 20 years of experience leading private and nonprofit organizations in senior management positions. Dan has a passion for branding, strategic marketing and entrepreneurial development experience. "The future is bright for 211info and I'm proud to be a part of it."


Board of Directors

Martin Taylor


Martin Taylor is chief executive officer of the Oregon Nurses Association. He previously was executive director of Public Affairs and Marketing at CareOregon; he has wide-ranging Oregon legislative and political experience. Taylor's extensive experience in health care and legislative policy assists 211info's strategies in those arenas.


Piseth Pich


Piseth Pich is public relations/community relations consultant at Legacy Meridian Park Medical Center. He is an active member and volunteer for the Portland chapter of the Public Relations Society of America. Previously he served as a public affairs officer, volunteer program support coordinator and firefighter for Tualatin Valley Fire & Rescue. Piseth has earned a bachelor’s degree in advertising and marketing from Portland State University’s School of Business and license as an Oregon emergency medical technician. Other board service includes the American Heart Association/American Stroke Association and Hands On Greater Portland. He joined the board in 2016.


Jim Tierney


Jim Tierney retired as executive director of Community Action Team in Clatsop, Tillamook and Columbia counties. He serves on the board of the Columbia Pacific CCO. Jim is board president of the Community Action Partnership of Oregon; other service includes Columbia County United Way, the Oregon Rural Housing Coalition and Oregon ON. He has many years of service in local government and emergency management. He joined the 211info Board of Directors in 2016.


Margo Bryant


Margo Bryant is the manager of Low Income & Special Needs Customer Policy at Portland General Electric. Bryant works in close contact with community groups and governmental agencies such as Oregon legislators, Oregon Housing and Community Development and Community Action Directors of Oregon. She previously was with Norwest Mortgage Inc., managing a 10-state sales effort targeting emerging markets including minorities, low- and moderate-income households and immigrants. Bryant, a resident of Vancouver, Wash., provides the 211info board with knowledge of finance, community needs and public policy.


Mike Fieldman


Mike Fieldman has worked in social services for more than 35 years, in both the nonprofit and government sectors. He has a master’s degree in public administration from Montana State University and has served low-income residents of Douglas and Josephine counties as executive director of the United Community Action Network since 1999. A 211info board member since 2010, Fieldman provides a deep understanding of the needs of rural Oregonians, including basic services, Head Start, veterans programs and housing.


Susan Fischer-Maki


Susan Fischer-Maki joined the AllCare Health team in 2014, after facilitating the Southern Oregon region's successful application to become contracted as an Early Learning Hub under the Oregon Department of Education's Early Learning Division. This role in system development was a natural outgrowth of her experience in multiple roles within Education and Social Services over the past 15 years in Southern Oregon. Fischer-Maki’s work as an educator at the Early Childhood, Elementary, and Community College level has provided her with a unique view of the Cradle to Career spectrum. Adding to this systems view, her work as a home visitor and a small business owner allows her to act as a translator between these critical sectors. In creating the role of Health and Education Integration Coordinator, AllCare CCO became the first Coordinated Care Organization in the state to dedicate a position
to bridging the work of healthcare transformation with the invaluable talents and services of community partners serving the same children, youth and families. Fischer-Maki lives in Grants Pass with her spouse, Jason, and their two children.  


Erick Maddox


Erick Maddox is Executive Director of Reliance eHealth Collaborative, a Medford-based Regional Health Information Exchange. In this role he works closely with the Office of Health Information Technology at the Oregon Health Authority and with a range of local, regional and statewide health systems. Erick has expertise in health care operations, health information technology, data integration and data analysis. He supports 211info’s focus on the social determinants of health in the social services and health care sectors. Erick holds dual Bachelors of Science degrees in Therapeutic Recreation Management and Management Information Systems from the University of Nevada Las Vegas and is a Certified Professional in Health Information Management Systems through the Health Information Management Systems Society as well as a certified Project Management Professional through the Project Management Institute.  


Craig Opperman


Craig Opperman has served as president/CEO of Looking Glass Community Services in Eugene, Oregon, since 2004. Looking Glass helps “build a better future” for more than 9,000 children, youth, adults and families who are working through abuse, neglect, educational challenges, mental health and alcohol/drug issues and homelessness. Opperman previously worked as the director of the Multnomah County Children’s Receiving Center in Portland, Oregon, in addition to his work at Christie School in Marylhurst, Oregon. He brings to 211info a strong knowledge of organizational operations, social service systems and policy/program development.


Leroy Patton


Leroy Patton is president of NW Development Center LLC and the Fair Housing Council of Oregon. Previously, Patton was an administrator in the Office of the Superintendent of Portland Public Schools for more than 20 years, serving as a specialist in organizational development and conducting cultural awareness trainings. Patton, who is a former president of the United Nations Association and the American Cancer Society, has served on the 211info board since 2009 and provides board development, education, housing and equity knowledge. 


Bandana Shrestha


Bandana Shrestha is director of Community Engagement for AARP Oregon, where she is the staff lead on livability issues, caregiving, hunger and at-risk population initiatives. Shrestha previously directed Model Programs and Partnerships for the Points of Light Foundation, where she developed programs to engage and serve diverse underserved populations. Shrestha, who is originally from Nepal, spent her early career focused on empowerment-based sustainable development programs. She brings to the board a deep knowledge of statewide service delivery and the needs of aging and underserved people.