Energy Assistance


211info provides updates about Portland-area energy assistance funding on a regular basis. See the latest updates below, dial 2-1-1 24/7, or text your zip code to 898211 Monday-Friday 9am-5pm for the latest information. For a complete list of all Oregon and Southwest Washington energy resources, visit our search engine

Multnomah County

Last update: Friday, February 17, 2017

Agencies

El Programa Hispano Católico
Appointments available? NO

Human Solutions
Appointments available? NO

Impact NW
Appointments available? YES

Impact NW will accept walk-ins for NW Natural customers only on Tuesday, February 21 from 9am-4pm. The address is 10055 E Burnside Street, Portland 97216. Bring all required documents when walking in:
-ID cards for everyone in the household 18 years and older
-Social Security cards for everyone in the household
-Proof of income for last 30 days for everyone in the household who works/receives income (if paid on the day of intake, bring check; no bank statements accepted)
-If receiving SSD or SSI, bring Social Security Administration award letter from 2016 (and 2015, if available)
-Current utility bill

IRCO Africa House
Appointments available? NO

IRCO Asian Family Center
Appointments available? NO

Latino Network
Appointments available? YES

Latino Network’s energy line will open Tuesday, February 21 from 9:30am-10:30am for PGE, Pacific Power, NW Natural, oil, wood, and propane customers. Please call 503-208-2174 when the line is open to leave a message to be called back for an appointment.

Native American Youth and Family Center (NAYA)
Appointments available? YES

NAYA's energy line will open Wednesday, February 22 from 10am-10:30am for PGE, Pacific Power, NW Natural, oil, wood, and propane customers. Please call 503-288-8177 ext. 322 to leave a message with your full name, number, and utility company or type of heating fuel you are seeking assistance with.

Self Enhancement, Inc. (SEI)
Appointments available? YES

SEI will accept Pacific Power walk-ins on Fridays from March 3-31 from 9am-11am and 1:30pm-3pm. On these dates, walk in to the King Facility at 4803 NE 7th Avenue, Portland, OR 97211. You must bring photocopies for SEI to keep of all required documents: photo ID and current income verification for the past 30 days for all household members age 18 and older, Social Security cards for all household members, and the current utility bill. The utility bill must be under the applicant's name.

SEI is accepting NW Natural walk-ins on Tuesdays from 9am-11am and 1:30pm-3pm. Walk in to the King Facility at 4803 NE 7th Avenue, Portland, OR 97211. You must bring photocopies for SEI to keep of all required documents: photo ID and current income verification for the past 30 days for all household members age 18 and older, Social Security cards for all household members, and the current gas bill. The gas bill must be under the applicant's name.

St. Vincent de Paul
Appointments available? YES

St. Vincent de Paul is currently accepting walk-ins for people who have a shut off notice for electric, natural gas, or water. The first 20 walk-ins in line at 9am, Monday through Friday, will receive an appointment to determine eligibility for assistance. Financial assistance is only available from St Vincent de Paul once per year and is usually limited to $100. Please bring your most recent utility bill. The address is 8101 SE Cornwell Street, Portland OR 97206. Appointments are first come, first served for the first 20 people, so it is best to arrive before 9am.


City of Portland Water Discount Program

Customers responsible for paying a City of Portland residential sewer/storm water/water bill may be eligible for a quarterly discount on their bill. During a crisis, eligible customers may receive up to $150 in assistance once every 12 months. Eligibility depends on household income. If you receive SNAP (food stamps), you may be eligible for the City of Portland Water Discount Program. Please contact the following agencies for more information on how to apply:

  • Human Solutions, 503-548-0217
  • Immigrant and Refugee Community Organization, 503-235-9396
  • Impact NW, 503-721-1740
  • Native American Youth and Family Center, 503-288-8177
  • Neighborhood House, 503-246-1663 ext. 5119
  • Self Enhancement Inc., 503-240-0828
  • El Programa Hispano Católico, 503-669-8350

If you are already enrolled in the City of Portland Water Discount Program and need to access your annual crisis voucher, please call the Water Bureau at 503-823-7770. You will need to pay a portion of your bill to receive assistance.