Energy Assistance


211info provides updates about Portland-area energy assistance funding on a regular basis. See the latest updates below, dial 2-1-1 24/7, or text your zip code to 898211 Monday-Friday 9am-5pm for the latest information. For a complete list of all Oregon and Southwest Washington energy resources, visit our search engine

Multnomah County

Last update: Thursday, June 21, 2018

 

Agencies

El Programa Hispano Católico
Appointments available? NO

Human Solutions
Appointments available? YES
Human Solutions is accepting walk-ins at two locations for NW Natural customers. Walk in to 124 NE 181st Avenue, Gresham 97230 Monday-Friday 9am-11:45am and 1pm-4pm OR walk in to 12350 SE Powell Boulevard, Portland 97236 Tuesdays and Fridays 9am-11:45am and 1pm-4pm. Bring your current bill, ID for any household members 18 or older, Social Security cards for all household members who have one, and proof of income for all household members for the last 30 days. Human Solutions does not guarantee same-day appointments.
Please note that as of July 2, walk-ins will only be available at 124 NE 181st Avenue, Gresham 97230 Monday-Friday, 9am-11:45am and 1pm-4pm.

Impact NW
Appointments available? YES
Impact NW is accepting walk-ins Monday-Thursday 9am-4pm for NW Natural gas and heating fuel (oil, wood, and propane) customers. Walk in at 10055 E Burnside Street, Portland, OR 97216. All walk-in appointments will be scheduled for the day on a first-come, first-served basis. Bring the following required documents: current utility bill, which must be in the applicant's name; photo ID for everyone in the household age 18 and older; Social Security cards or numbers for everyone in the household that has one; income verification for the last 30 days for everyone in the household who works or receives income; and, if receiving SSI, the Social Security award letter must be for 2018. No bank statements will be accepted.

IRCO Africa House
Appointments available? YES
IRCO Africa House is accepting walk-ins for Pacific Power customers Monday and Tuesday, June 25th and 26th. Walk-ins will be accepted for PGE customers Thursday and Friday, June 28th and 29th. Appointments are made on a first-come, first-served basis. To apply, walk in at 631 NE 102nd Avenue, Portland 97220, starting at 9am each day.

IRCO Asian Family Center
Appointments available? NO

Latino Network
Appointments available? YES
Latino Network’s energy line will be open on Tuesdays from 9:30am until capacity is met for PGE, Pacific Power, and NW Natural customers, as well as heating fuel (oil, wood, propane). Call 503-208-2174 and leave a message to request an appointment.

Native American Youth and Family Center (NAYA)
Appointments available? NO

Neighborhood House
Appointments available? NO

Self Enhancement, Inc. (SEI)
Appointments available? YES
SEI is accepting walk-ins Tuesdays from 9am until capacity is met for Pacific Power and NW Natural customers. Walk in to 4803 NE 7th Avenue, Portland 97211. Once capacity has been reached, no more walk-ins will be accepted for the day. Bring photocopies of all required documents: photo ID and current income verification for the past 30 days for all household members age 18 and older, Social Security cards for all household members, and current (2) utility bills (if applicable) which must be in the applicant's name.

St. Vincent de Paul
Appointments available? YES
St Vincent de Paul is currently accepting walk-ins for energy assistance. The first 20 walk-ins in line at 9am, Monday through Friday, will receive an appointment to determine eligibility for assistance. Financial assistance is only available from St Vincent de Paul once per year and is usually limited to $100. Please bring your most recent utility bill, including a shut off notice if applicable. The address is 8101 SE Cornwell Street, Portland OR 97206. Appointments are first come, first served for the first 20 people, so it is best to arrive before 9am.


City of Portland Water Discount Program

Customers responsible for paying a City of Portland residential sewer/storm water/water bill may be eligible for a quarterly discount on their bill. During a crisis, eligible customers may receive up to $150 in assistance once every 12 months. Eligibility depends on household income. If you receive SNAP (food stamps), you may be eligible for the City of Portland Water Discount Program. Please contact the following agencies for more information on how to apply:

  • Human Solutions: Walk in to 124 NE 181st Avenue, Gresham 97230 Monday-Friday 9am-11:45am and 1pm-4pm OR walk in to 12350 SE Powell Boulevard, Portland 97236 Tuesdays and Fridays 9am-11:45am and 1pm-4pm. Bring your current bill, IDs for anyone over 18 in the household, Social Security cards for everyone in the household that has one, and proof of income for everyone in the household for the last 30 days. Human Solutions does not guarantee same-day appointments. You may call 503-548-0217 and leave a message to request to have an application sent by mail or to schedule an appointment.
  • IRCO Africa House: Call 503-235-9396 or walk in to 631 NE 102nd Avenue, Portland 97220 Monday-Friday 8:30am-noon. Bring your current bill, IDs for anyone over 18 in the household, Social Security cards for everyone in the household that has one, and proof of income for everyone in the household for the last 30 days.
  • IRCO Asian Family Center: Call 503-235-9396 or walk in to 8040 NE Sandy Boulevard, Portland 97213 Monday-Friday 8:30am-noon. Bring your current bill, IDs for anyone over 18 in the household, Social Security cards for everyone in the household that has one, and proof of income for everyone in the household for the last 30 days.
  • Impact NW: Walk in to 10055 E Burnside Street, Portland 97216 Monday-Thursday 9am-4pm. Bring your current bill, IDs for anyone over 18 in the household, Social Security cards for everyone in the household that has one, and proof of income for everyone in the household for the last 30 days. Call 503-721-1740 for more information.
  • Latino Network: Call 503-283-6881 Monday-Friday 9am-5pm and leave a message with your name and phone number to request an appointment.
  • Native American Youth and Family Center: Call 503-288-8177 ext. 297 Monday-Friday 9am-6pm and leave a message with your name and phone number to request an appointment.
  • Neighborhood House: Walk in to 3445 SW Moss Street, Portland 97219 Monday-Thursday 9:30am-4:30pm. Bring your current bill, IDs for anyone over 18 in the household, Social Security cards for everyone in the household that has one, and proof of income for everyone in the household for the last 30 days. Call 503-246-1663 ext. 5002 or 5005 for more information.
  • Self Enhancement, Inc. (SEI): Walk in to 4803 NE 7th Avenue, Portland 97211 Tuesdays 9am-11am and 1:30pm-3pm. Once capacity has been reached, no more walk-ins will be accepted for the day. Bring photocopies of all required documents: photo ID and current income verification for the past 30 days for all household members age 18 and older, Social Security cards for all household members, and current (2) utility bills (if applicable) which must be in the applicant's name. Call 503-240-0828 for more information.
  • El Programa Hispano Católico: Call 503-669-8350 Monday-Thursday 9am-5pm to verify eligibility and schedule an appointment.

If you are already enrolled in the City of Portland Water Discount Program and need to access your annual crisis voucher, please call the Water Bureau at 503-823-7770. You will need to pay a portion of your bill to receive assistance.