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2-1-1 Northwest Connects
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Issue #2  Summer 2008
Greater Portland & Southwest Washington Information & Referral Update

In This Issue
211 Portland and Iowa Floods
Summer Food
Foreclosure Prevention
Program Updates
2-1-1 Statistics--Energy Assistance Calls
Funding Success
Quick Links
2008-2009 2-1-1 Regional Partner Trainings

2008 Multnomah, Clark and Washington County Community Resource Directories
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2-1-1
Information & Referral

Dial 2-1-1
Mon-Fri 8am-8pm

or if 2-1-1 doesn't
work from your phone


503-222-5555
Portland Metro
Multnomah
Washington &
Clackamas Counties
Mon-Fri 8am-5pm

1-877-501-0252                                
SW Washington
Clark, Cowlitz, Skamania
and Skamania Counties
Mon-Fri 8am-5pm

OregonSafeNet
1-800-SAFENET  
            
Available state-wide,
Mon-Fri 8am-8pm

Housing Connections
Dial 2-1-1 or 503-802-8562

Available in the four-county
Metro Region                  
Mon-Fri 8am-8pm


Multnomah County
Winter Shelter

503-721-1500 

November 1-March 31
Mon-Fri 8am-8pm        
Sat/Sun 10am-6pm

housing connections ad 3
Search for Affordable and Accessible Housing

Searching for housing outside of the Portland Metro Area
Most Housing Connections listings are based in the four-county Metro Region, but you can also find some listings outside the area.

When selecting "Location", scroll to the bottom of the list and select "Other".  To try this search,
Click here
2nd Annual Community
Resource Fair
Tuesday, August 19th, 2008
4:00-7:00pm
Marshall Community Center
1009 E. McLoughlin Blvd.
Vancouver, WA

Join 2-1-1 at this back-to-school fair that will connect low-income Vancouver families with community resources, school supplies, hair cuts, and much more!

If your agency would like to participate, or donate school supplies please contact the 211info Outreach Manager .

 
2-1-1 Quick Facts
Last year more than 9.7 million calls were placed to 2-1-1 across the country!

More than 75% of the United States can now dial 2-1-1 in their communities.

To see where 2-1-1 is available, check out this map, nationwide status


Support 2-1-1
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211info is an independent non- profit organization supported by local funders and by your generous contributions.

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211info is a United Way Community Impact Partner

211info Responds to Flood Disaster in Cedar Rapids, Iowa
iowa floodFrom the desk of Jeri Shumate, Executive Director

In the last few years, there has been tremedous press about the role of 2-1-1 in disaster response.  So, it seems surprising that in 2007, only 1.4% of all 2-1-1 responded to were actually related to disaster.  Nationwide 2-1-1 call centers are responding to the daily needs of individuals and families in their communities:  housing, food, medical and other necessities. But when the disaster hits your community and 2-1-1 is called into action, your world changes forever. 

I had the opportunity to work at the 2-1-1 call center in Cedar Rapids, Iowa the third week after that region experienced epic floods, floods that exceeded not only the carefully defined 100 Year Flood Plain but even the 500 Year Flood Plain, floods that defied all possible preparation and planning.
  
 
It is a testimonial to the readiness of Cedar Rapids that, while more than 7,000 buildings were impacted not a single life was lost due to the flooding. In spite of the magnitude of the flood, this community was as ready as it could possibly be.  Part of that readiness included the fact that 2-1-1 was involved in planning and exercising.
 

So even with all the preparation you think you have in place, you may not be really ready.  And even with all the technology you have implemented in the end, people in a crisis need to talk with somebody else, someone compassionate who also may have answers.  They need to be able to call a simple telephone number and know that someone on the other end will care.
Oregon SafeNet Connects Families to Summer Food
Did you know that there are more than 400 sites in Oregon where children ages 1 through 18 can get a free meal and have some fun this summer?             
girl with milk
Call 1-800-SAFENET or use the searchable database of community sites across Oregon offering free lunches and sometimes breakfasts and snacks for all children.  And because children find fun as important as food during summer vacation, many sites offer free or low-cost activities along with the meals. There are no other eligibility requirements or applications. Children can just show up!

This program is intended to serve children. However, in some cases, sites can sell meals to parents for a small fee, or provide free meals to parent volunteers. Check with staff at your local site for more information. summer food

If you know of a family who might benefit from the Summer Food Program, please contact 1-800-SAFENET or visit
summerfoodoregon.org
Foreclosure Prevention Resources
house foreclosureFor families facing potential foreclosure, the Oregon Department of Consumer and Business Services has partnered with 211info and Oregon SafeNet to help families locate HUD-certified foreclosure counselors serving Oregon.

Families and professionals can call 1-800-723-3638 (SAFENET) to be directed to available services in their area. Resources can also be found at the 211 Online Directory of Community Services  click on the "Search for Help" link and then search "All Areas" and the keyword "Foreclosure Assistance".

The Oregon Deptartment of Consumer and Business Services website - click here - also lists a wealth of information and resources.
2-1-1 Community Resource Updates
The Val Ogden Center is a supportive community for adult men and women who live with mental illness and live in Clark County, Washington.  The Val Ogden Center is a Clubhouse Model program and therefore the center is operated by its participants (called members) and an intentionally small staff.   Working in the Clubhouse helps members build self-confidence, stamina and employment and social skills.  The goal of the Clubhouse is to assist people in returning to work or college and the Val Ogden Center assists people in achieving these goals by offering vocational placement and retention programs and a supported education program.   
 
Listen to Kids works together with children and adults to end child abuse, domestic violence, and sexual assault through prevention and early intervention programs. Kids CanTM and Families & FeelingsTM are school-based workshops for children preschool through 6th grade in which children learn about their right to personal safety and help if they are living with violence, and parents and teachers learn how to identify abuse, talk to children about violence, and respond to disclosures. In the Parent-Child Involvement Project (PChIP) parents and children who have left a domestic violence situation receive assistance in rebuilding the parenting relationship that may have been compromised as a result of living with violence. 

The Sunshine Division, a nonprofit agency in unique partnership with Portland Police Bureau, provides year-round emergency food and clothing relief to Portland individuals and families. Persons who are between jobs, ill, disabled, elderly, victims of domestic violence-in short, anyone in need of food or clothing. Sunshine Division also operates the Izzy's Kids clothes shopping program, in which police officers shop with low-income children for much needed school clothes.
2-1-1 Energy Assistance Calls
The most common call to 2-1-1 is from people in need of utility assistance.  The chart below shows the seasonal trends in these calls over a two year period. 

energy assistance graph
Although currently there is more need then there is help, through follow-up calls we learn that many people are getting help from community agencies.        

"Salvation Army paid my PP&L bill."
                                   

"SEI helped me with my electric bill."                                                                         

"Community Action paid our utility payment and we were able to avoid being shut off."                                                  
"I was able to get assistance with my oil bill through SEI."  

"Portland Impact helped me with my electric bill and helped us to pay the NW Natural bill too." 

"I got a $300 credit on my PGE bill!"

Funding Success Increases Service for Portland/Multnomah 2-1-1 Callers
211info would like to acknowledge and thank the many, many people who wrote, called or e-mailed the Multnomah County and City of Portland Commissioners last month.  Your letters of support requesting funding for 2-1-1 were successful!
 
This is the first year 2-1-1 is receiving support from the City of Portland and Multnomah County.  We truly appreciate the supportive relationship we have with the service provider community.  It's exciting that we can call ourselves true partners with the City and County now.  So again, thank you so much for helping this to happen!

Starting July 1st, 2-1-1 is available Monday-Friday 8am-8pm for callers from Multnomah County.

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