Generally speaking, design is not a top priority for organizations providing social services. In fact, it’s probably not on the priority list at all. Why would it be? We’re in the business of helping people, not providing visual effects. Or at least that’s how I imagine the argument playing out.
I wanted to provide answers to common questions about the Veterans Health Administration (VHA), which can play an important role in the lives of many of our neighbors, cleints, friends and family who have a relationship with the military.
The more we all understand this vital agency, the better chance we have of using that information to benefit those we care about.