Dave Duncombe has been working this past year at the Greater Douglas United Way as their Resource Manager through the AmeriCorps VISTA program. His job has been to implement the 211info service in Douglas County. As his VISTA year is coming to an end, he says he's been reflecting on the impact of 211 service on the community it represents and wanted to share his thoughts on our blog. Here is what he wrote:
We recently analyzed our caller statistics from last month and nearly 60% of callers were newly unemployed or had a reduction in wages, while more than 50% of callers had never used our services before. As need in our community continues to rise, our services are more crucial than ever. So, we were thrilled to learn 211’s national and local profile would get a big boost.