Careers


Community Information Specialist

211info is hiring a Community Information Specialist for its Portland call center. 211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, shelters, food pantries, employment and education programs. 

The Community Information Specialist provides excellent customer service to diverse customers by phone and texting. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving. 211info’s work is compassionate, fast-paced and efficient.

English/Spanish bilingual preferred; all candidates should have a minimum of one year of crisis intervention/hotline service or one year of experience with a social service organization or call center. A bachelor’s degree in social work or other human services is preferred. Veterans are encouraged to apply. Pay is $13.52 an hour, with a differential for bilingual staff.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write Community Information Specialist in the subject line. Position open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please specify if you are interested in overnight or day shifts and answer these three questions; take no more than a half-page per question.

1.     Please describe your familiarity with community health and human services.

2.     Please describe your experience working in fast-paced and/or emotionally challenging situations.

3.     Please describe your experience in working with people of diverse cultures and backgrounds.

Position Summary


After-Hours Community Information Specialist

211info is hiring After-Hours Community Information Specialists for its Portland call center. 211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, shelters, food pantries, foreclosure prevention counseling, employment and education programs. 

The After-Hours Community Information Specialist responds to phone calls, texts and emails during evenings, weekends and holidays. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving with consumers who are seeking health and community supports. 211info’s work is compassionate, fast-paced and efficient.

Applicants should have a minimum of one year of crisis intervention/hotline service or one year of experience with a social service organization or call center. A bachelor’s degree in social work or other human services is preferred. Veterans are encouraged to apply. Pay is $16.50 an hour.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write After-Hours Specialist in the subject line. After-Hours Community Information Specialist positions are open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these four questions; take no more than a half-page per question.

1.     Please describe your experience working with seniors and people with disabilities.

2.     Please describe your experience working in fast-paced and/or emotionally challenging situations.

3.     How do you approach the need for cultural responsiveness when working with communities affected by trauma?

4.     211info operates 24/7, 365 days a year. What is your understanding of working non-traditional hours?

Position Summary


Parent Educator

211info is hiring a full-time Parent Educator to help families facilitate connections with child care providers, early childhood programs and social service programs that can offer needed supports for participants. The Parent Educator Childhood Specialist handles phone calls, texts and emails related to child care, health, development, behavior and learning of children by providing information and education on these topics, making referrals to services, and conducting follow-up and advocacy.

Applicants should have a minimum of two years of experiencing working with families or young children, and a deep knowledge of child development, child care and family supports. Strong communications skills are necessary. This position‘s hours are 2:30-11pm Monday through Friday.

Bilingual candidates are encouraged to apply.

To apply, send a resume and a cover letter to applications@211info.org; deadline is Feb. 13. Questions may be sent to applications@211info.org; no phone calls will be accepted. The cover letter should include answers to the following questions (no more than a half-page each):

1.       Describe your experience working with parents of young children.

2.       How would you describe your approach to working with parents from diverse cultures?

3.       What skills do you use to provide excellent customer service to clients?

Pay is $18.25 an hour.

Position Summary


Maternal and Child Health Coordinator

211info is hiring a full-time Maternal and Child Health Coordinator to improve outcomes for women, children and families in Oregon. The position involves answering clients’ phone calls and offering referrals to maternal and child health services, parenting resources, reproductive health, immunizations and related programs. The Maternal and Child Health Coordinator represents 211info on external committees, conducts trainings, assists with program reports and maintains program-related resource records in the 211info database.

Applicants should have a bachelor’s degree, preferably in public health, nursing, social work or a related field; one to three years’ experience working in maternal and child health, early childhood education, family health or a related field; and one to three years’ experience providing information and referral to community and health programs. Strong communications and teamwork skills are necessary.

Bilingual candidates are encouraged to apply.

To apply, send a resume and a cover letter to applications@211info.org; deadline is Feb. 13. Questions may be sent to applications@211info.org; no phone calls will be accepted. The cover letter should include answers to the following questions (no more than a half-page each):

1.       Describe your experience working with community partners and public health agencies to address a client’s problem.

2.       Describe your experience in making presentations to diverse audiences.

3.       How would you approach an organization for partnership building and to gather resource information for the 211info database?

Position Summary


211info is committed to equity and to building a culturally diverse workforce. 211info provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.