Careers

Bilingual Community Information Specialist

Make a difference in our community by joining 211info's team of dedicated, compassionate Community Information Specialists. Specialists connect people with housing, food, utility assistance, support groups, health care, legal aid and other vital community supports. During unsettled times, 211info is a trusted source of information. We embrace equity, kindness and empathy, and we deliver on our values through professionalism, a high-quality database and tech-forward innovations.

Community Information Specialists are the backbone of 211info's work. In Spanish and in English, the Specialist interviews callers, scans a database
for resource information and engages in creative problem-solving. For a full job description, click here

Specialists work in our Portland, Oregon, headquarters. Candidates should speak Spanish and English and have a year of crisis intervention/hotline service or a year of experience with a social service organization or contact center. A bachelor's degree in social work or other human services is preferred. Pay is $15 an hour (this includes a language differential in addition to the base pay of $14.25). This is a full-time position with generous benefits.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are committed to working with under-represented populations, who speak languages in addition to English, and who reflect our diverse community. Our Equity Team provides leadership in our ongoing workplace improvements.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write Bilingual Community Information Specialist in the subject line. Positions are open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these three questions; take no more than a half-page per question:


1. Please describe your familiarity with community health and human
services.


2. Please describe your experience working in fast-paced and/or emotionally
challenging situations.


3. Please describe your communication style when working with people of
diverse cultures and backgrounds.

Bilingual Resource Specialist

211info is hiring a Resource Specialist in our Portland headquarters. 211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, child care, shelters, food pantries, foreclosure prevention counseling, employment and education programs. 

In Spanish and in English, the Bilingual Resource Specialist assists consumers and partner agencies by maintaining child care provider information in the 211info resource database. The Specialist collects and verifies detailed information about child care providers and community resources, makes phone calls to gather and confirm information, and codes and records data, with a focus on accurate information, spelling, grammar and usability. The full job description is here

This is a full-time, benefitted position. 211info’s benefits package includes paid time off; health coverage including medical, vision, dental and alternative care; life insurance, long-term disability and AD&D plans; an employee assistance program; and a retirement plan. Pay is $15 an hour plus a 75-cent-an-hour bilingual differential.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are committed to working with under-represented populations, who speak languages in addition to English, and who reflect our diverse community. Our Equity Team provides leadership in our ongoing workplace improvements.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write Resource Specialist in the subject line. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these three questions; take no more than a half-page per question.

 

1.     Please describe your familiarity with community health and human services.

2.     Please describe your experience working with databases.

3.     Please describe your communication style when working with people of diverse cultures and backgrounds.

Position is open until filled.


211info is committed to equity and to building a culturally diverse workforce. 211info provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.