Bilingual Community Information Specialist

Make a difference in our community by joining 211info's team of dedicated, compassionate Community Information Specialists. Specialists connect people with housing, food, utility assistance, support groups, health care, legal aid and other vital community supports. During unsettled times, 211info is a trusted source of information. We embrace equity, kindness and empathy, and we deliver on our values through professionalism, a high-quality database and tech-forward innovations.

Community Information Specialists are the backbone of 211info's work. In Spanish and in English, the Specialist interviews callers, scans a database
for resource information and engages in creative problem-solving. For a full job description, click here

Specialists work in our Portland, Oregon, headquarters. Candidates should speak Spanish and English and have a year of crisis intervention/hotline service or a year of experience with a social service organization or contact center. A bachelor's degree in social work or other human services is preferred. Pay is $15 an hour (this includes a language differential in addition to the base pay of $14.25). This is a full-time position with generous benefits.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are committed to working with under-represented populations, who speak languages in addition to English, and who reflect our diverse community. Our Equity Team provides leadership in our ongoing workplace improvements.

To apply, send your resume and a cover letter that addresses the following questions to; please write Bilingual Community Information Specialist in the subject line. Positions are open until filled. If you have questions, please send them to; no calls will be accepted.

In your cover letter, please answer these three questions; take no more than a half-page per question:

1. Please describe your familiarity with community health and human

2. Please describe your experience working in fast-paced and/or emotionally
challenging situations.

3. Please describe your communication style when working with people of
diverse cultures and backgrounds.

211info is committed to equity and to building a culturally diverse workforce. 211info provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.