Careers


Foster Program Coordinator

211info is seeking a Foster Program Coordinator to build partnerships and resources that support foster parents and foster care-related programs for Oregonians.

211info's Foster Program includes a 24/7 Foster Parent Support Line that includes resources, information and referrals for Oregon DHS foster parents and their families. The Foster Program Coordinator facilitates 211info's delivery of high-quality service by working with Oregon's foster-care networks, Foster Parent Support Line staff and other stakeholders.

This is a 40-hour-a-week position based at 211info's Portland headquarters. The Coordinator's community engagement work includes making presentations and attending meetings throughout the state, maintaining foster-related resources in the 211info database and providing internal program leadership that includes staff training and contract reports. See a job description here.

Applicants should have knowledge of Oregon's social services networks, experience with public speaking and outreach, database experience and reliable transportation for statewide travel.

Pay is $18 an hour, with benefits including medical, dental and vision coverage; life insurance; an Employee Assistance Plan; and a retirement plan. The job is based at our office in Portland.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are committed to working with under-represented populations, who speak languages in addition to English, and who reflect our diverse community. Our Equity Team provides leadership in our ongoing workplace improvements.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write Foster Program Coordinator in the subject line. Deadline is August 15. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these questions; take no more than a half-page per question:

1. What experience do you have working with foster care-related organizations and other social service providers?

2. Please describe your experience conducting trainings and presentations.

3. What is your experience working with databases?

4. How would you approach training, support and feedback for 211info Foster
Support Line staff?

 

Health Program Coordinator

211info is hiring a Spanish/English bilingual Health Program Coordinator to improve consumers' access to specific healthcare programs. During unsettled times, 211info is a trusted source of information. We embrace equity, kindness and empathy, and we deliver on our values through professionalism, a high-quality database and tech-forward innovations.

Health Program Coordinators assist consumers with health programs such as:

  • The Oregon ScreenWise Program is a statewide network of providers that offer breast and cervical cancer screening. 211info Health Program Coordinators help consumers determine if they quality for free services and to find healthcare providers near to them, and maintain a database of providers.
  • The Komen Treatment Access Program reduces transportation barriers to people in Oregon and Southwest Washington who are in treatment for breast cancer.
  • In addition, Health Program Coordinators will assist with 211info's expansion into navigation partnerships, linking health care consumers with social determinants of health programs.

Coordinators work with consumers and healthcare partners via phone calls, text and email. They update the 211info database with provider and clinic information.

Candidates should be Spanish/English bilingual and have experience with community information and referral, healthcare networks and database management. A deep understanding of health equity is required. See a job description here.

Pay is $18 an hour, which includes a differential for bilingual staff. This is a 30-hour-a-week position with benefits including medical, dental and vision coverage; life insurance; an Employee Assistance Plan; and a retirement plan. The job is based at our office in Portland.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are committed to working with under-represented populations, who speak languages in addition to English, and who reflect our diverse community. Our Equity Team provides leadership in our ongoing workplace improvements.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write Health Program Coordinator in the subject line. Deadline is August 15. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these three questions; take no more than a half-page per question:

1. Please describe your experience working with health-related databases and healthcare provider networks.

2. Please discuss challenges that may be experienced by rural and/or low-income people seeking healthcare and other social determinants of health.

3. Please describe your approach to customer service with diverse populations.

 

Community Information Specialist

Make a difference in your community by joining 211info's team of dedicated, compassionate Community Information Specialists. Specialists connect people with housing, food, utility assistance, support groups, health care, legal aid and other vital community supports.

During unsettled times, 211info is a trusted source of information. We embrace equity, kindness and empathy, and we deliver on our values through professionalism, a high-quality database and tech-forward innovations. Community Information Specialists are the backbone of 211info's work. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving. For a full job description, click here. Specialists work in our Portland, Oregon, headquarters.

Candidates should have a year of crisis intervention/hotline service or a year of experience with a social service organization or contact center. A bachelor's degree in social work or other human services is preferred. Pay is $14.25 an hour; a differential is available for bilingual staff. Full-time positions with generous benefits are available.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are committed to working with under-represented populations, who speak languages in addition to English, and who reflect our diverse community. Our Equity Team provides leadership in our ongoing workplace improvements.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write Community Information Specialist in the subject line. Positions are open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these three questions; take no more than a half-page per question:

1. Please describe your familiarity with community health and human services.

2. Please describe your experience working in fast-paced and/or emotionally challenging situations.

3. Please describe your communication style when working with people of diverse cultures and backgrounds.


211info is committed to equity and to building a culturally diverse workforce. 211info provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.