Community Information Specialist

Make a difference in your community by joining 211info’s team of dedicated, compassionate Community Information Specialists. We provide on-the-job training for people who are interested in connecting people with housing, food, utility assistance, support groups, health care, legal aid and other vital community supports.

During unsettled times, 211info is a trusted source of information. We embrace equity, kindness and empathy, and we deliver on our values through professionalism, a high-quality database and tech-forward innovations.

Community Information Specialists are the backbone of 211info’s work. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving. Click here for the job description.

Candidates should have a year of crisis intervention/hotline service or a year of experience with a social service organization or contact center. A bachelor’s degree in social work or other human services is preferred. Pay is $14.25 an hour with a differential bilingual staff. Hiring for both full and part-time positions.

To apply, send your resume and a cover letter that addresses the following questions to; please write "Community Information Specialist" in the subject line. Positions open until filled. If you have questions, please send them to; no calls will be accepted.

In your cover letter, please answer these three questions; take no more than a half-page per question:

1. Please describe your familiarity with community health and human services.

2. Please describe your experience working in fast-paced and/or emotionally challenging situations.

3. Please describe your communication style when working with people of diverse cultures and backgrounds.


Supportive Services for Veteran Families Screener

*Help veterans and their families find or keep housing* 

211info is hiring a Supportive Services for Veteran Families (SSVF) Screener to talk with veterans and their families by phone, screen them for eligibility for housing-related programs, input data into the Homeless Information Management System (HMIS) database, and connect them to other resources in the 211info database. The Screener may also participate in outreach activities.

This is a full-time position that requires a deep understanding of under-served populations, veteran culture, high-level customer service and Housing First strategies. The Screener will use best practices including assertive engagement and adhere closely to program, reporting and eligibility requirements.

211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, shelters, food pantries, foreclosure prevention counseling, employment and education programs. This position, based in 211info's Portland offices, is a partnership with Transition Projects and focuses on veterans and their families who are experiencing homelessness or are at imminent risk of losing their housing.

Veterans are strongly encouraged to apply. Spanish/English bilingual preferred. Pay is $15.75-$16.10 an hour, depending on experience.

To apply, please send your resume and a cover letter to The cover letter should address these questions:

1. What is your experience working with veterans who are experiencing homelessness?

2. Please describe your experience working with computer databases.

3. What is your experience working with interdisciplinary teams?

No phone calls will be accepted. If you have questions, please email them to


Positions are open until filled.

211info is committed to equity and to building a culturally diverse workforce. 211info provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.