Careers

After-Hours Community Information Specialist

211info is hiring After-Hours Community Information Specialists for its Portland call center. 211info connects the people of Oregon and Southwest Washington with the social services they need. The After-Hours Specialist has a primary focus on serving seniors and people with disabilities, foster parents and communities experiencing homelessness. During severe weather conditions, the After-Hours Specialist assists community members with shelter and transportation referrals.

The After-Hours Community Information Specialist responds to phone calls, texts and emails during evenings, weekends and holidays. The Specialist interviews callers, scans databases for resource information and engages in creative problem-solving with consumers who are seeking community supports. 211info's work is compassionate, fast-paced and efficient.

Applicants should have a minimum of one year of crisis intervention/hotline service or one year of experience with a social service organization or call center. A bachelor's degree in social work or other human services is preferred. Veterans are encouraged to apply. or a full job description, click here.

Pay is $16 an hour, with a differential for English/Spanish bilingual staff. We are hiring part-time or full-time staff. 211info's generous benefits package includes a retirement plan and paid time off for all staff. People who work 30 hours or more also receive medical, vision, dental and alternative care coverage as well as life, AD&D and long-term disability insurance.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are committed to working with under-represented populations, who speak languages in addition to English, and who reflect our diverse community. Our Equity Team provides leadership in our ongoing workplace improvements.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write After-Hours Specialist in the subject line. After-Hours Community Information Specialist positions are open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these four questions; take no more than a half-page per question.

1. Please describe your experience working with diverse populations and cultural responsiveness. How have your experiences prepared you to advance 211info's commitment to equity and diversity?

2. Please describe your experience working in emotionally challenging situations with communities affected by trauma.

3. Please describe your experience and familiarity with community programs and how they relate to social determinants of health.

4. 211info operates 24/7, 365 days a year. What is your understanding of working non-traditional hours?

Bilingual Community Information Specialist

Make a difference in our community by joining 211info's team of dedicated, compassionate Community Information Specialists. Specialists connect people with housing, food, utility assistance, support groups, health care, legal aid and other vital community supports. During unsettled times, 211info is a trusted source of information. We embrace equity, kindness and empathy, and we deliver on our values through professionalism, a high-quality database and tech-forward innovations.

Community Information Specialists are the backbone of 211info's work. In Spanish and in English, the Specialist interviews callers, scans a database
for resource information and engages in creative problem-solving. For a full job description, click here

Specialists work in our Portland, Oregon, headquarters. Candidates should speak Spanish and English and have a year of crisis intervention/hotline service or a year of experience with a social service organization or contact center. A bachelor's degree in social work or other human services is preferred. Pay is $15.75 an hour (this includes a language differential in addition to the base pay of $15). This is a full-time position with generous benefits.

We are committed to equitable hiring practices, and we promote inclusion in our workplace. 211info invites candidates who are committed to working with under-represented populations, who speak languages in addition to English, and who reflect our diverse community. Our Equity Team provides leadership in our ongoing workplace improvements.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write Bilingual Community Information Specialist in the subject line. Positions are open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these three questions; take no more than a half-page per question:


1. Please describe your familiarity with community health and human services.


2. Please describe your experience working in fast-paced and/or emotionally challenging situations.


3. Please describe your communication style when working with people of diverse cultures and backgrounds.


211info is committed to equity and to building a culturally diverse workforce. 211info provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.