Careers


Community Information Specialist

Make a difference in your community by joining 211info’s team of dedicated, compassionate Community Information Specialists. We provide on-the-job training for people who are interested in connecting people with housing, food, utility assistance, support groups, health care, legal aid and other vital community supports.

During unsettled times, 211info is a trusted source of information. We embrace equity, kindness and empathy, and we deliver on our values through professionalism, a high-quality database and tech-forward innovations.

Community Information Specialists are the backbone of 211info’s work. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving.

Candidates should have a year of crisis intervention/hotline service or a year of experience with a social service organization or contact center. A bachelor’s degree in social work or other human services is preferred. English/Spanish bilingual preferred. Pay is $13.52 an hour, with a benefits package for anyone working 30 hours or more a week.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write Community Information Specialist in the subject line. Position is open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these two questions; take no more than a half-page per question:

1.     Please describe your familiarity with community health and human services.

2.     Please describe your experience working in fast-paced and/or emotionally challenging situations.

Position Summary


After-Hours Community Information Specialist

211info is hiring After-Hours Community Information Specialists for its Portland call center. 211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, shelters, food pantries, foreclosure prevention counseling, employment and education programs. 

The After-Hours Community Information Specialist responds to phone calls, texts and emails during evenings, weekends and holidays. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving with consumers who are seeking health and community supports. 211info’s work is compassionate, fast-paced and efficient.

Applicants should have a minimum of one year of crisis intervention/hotline service or one year of experience with a social service organization or call center. A bachelor’s degree in social work or other human services is preferred. Veterans are encouraged to apply. Pay is $16.50 an hour.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write After-Hours Specialist in the subject line. After-Hours Community Information Specialist positions are open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these four questions; take no more than a half-page per question.

1.     Please describe your experience working with seniors and people with disabilities.

2.     Please describe your experience working in fast-paced and/or emotionally challenging situations.

3.     How do you approach the need for cultural responsiveness when working with communities affected by trauma?

4.     211info operates 24/7, 365 days a year. What is your understanding of working non-traditional hours?

Position Summary


211info is committed to equity and to building a culturally diverse workforce. 211info provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.