Community Information Specialist
211info is hiring a Community Information Specialist for its Portland call center. 211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, shelters, food pantries, employment and education programs.
The Community Information Specialist provides excellent customer service to diverse customers by phone and texting. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving. 211info’s work is compassionate, fast-paced and efficient.
Hiring for both overnight and day-time positions.
English/Spanish bilingual preferred; all candidates should have a minimum of one year of crisis intervention/hotline service or one year of experience with a social service organization or call center. A bachelor’s degree in social work or other human services is preferred. Veterans are encouraged to apply. Pay is $12.88 an hour, with a differential for bilingual staff.
To apply, send your resume and a cover letter that addresses the following questions to firstname.lastname@example.org; please write Community Information Specialist in the subject line. Position open until filled. If you have questions, please send them to email@example.com; no calls will be accepted.
In your cover letter, please specify if you are interested in overnight or day shifts and answer these three questions; take no more than a half-page per question.
1. Please describe your familiarity with community health and human services.
2. Please describe your experience working in fast-paced and/or emotionally challenging situations.
3. Please describe your experience in working with people of diverse cultures and backgrounds.
211info is an Equal Opportunity Employer and is committed to equity and to building a culturally diverse workforce. 211info provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.