Careers


Maternal and Child Health Coordinator

211info is hiring a full-time Maternal and Child Health Coordinator to improve outcomes for women, children and families in Oregon. The position involves answering clients’ phone calls and offering referrals to maternal and child health services, parenting resources, reproductive health, immunizations and related programs. The Maternal and Child Health Coordinator represents 211info on external committees, conducts trainings, assists with program reports and maintains program-related resource records in the 211info database.

Applicants should have a bachelor’s degree, preferably in public health, nursing, social work or a related field; one to three years’ experience working in maternal and child health, early childhood education, family health or a related field; and one to three years’ experience providing information and referral to community and health programs. Strong communications and teamwork skills are necessary. See the job description here.

Bilingual candidates are encouraged to apply.

To apply, send a resume and a cover letter to applications@211info.org; deadline is Aug. 7. Questions may be sent to applications@211info.org; no phone calls will be accepted. The cover letter should include answers to the following questions (no more than a half-page each):

1. Describe your experience working with community partners and public health agencies to address a client’s problem.

2. Describe your experience in making presentations to diverse audiences.

3. How would you approach an organization for partnership building and to gather resource information for the 211info database?

 

Community Information Specialist

Make a difference in your community by joining 211info’s team of dedicated, compassionate Community Information Specialists. We provide on-the-job training for people who are interested in connecting people with housing, food, utility assistance, support groups, health care, legal aid and other vital community supports.

During unsettled times, 211info is a trusted source of information. We embrace equity, kindness and empathy, and we deliver on our values through professionalism, a high-quality database and tech-forward innovations.

Community Information Specialists are the backbone of 211info’s work. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving. Click here for the job description.

Candidates should have a year of crisis intervention/hotline service or a year of experience with a social service organization or contact center. A bachelor’s degree in social work or other human services is preferred. Pay is $13.52 an hour with a differential bilingual staff. Hiring for both full and part-time positions.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write "Community Information Specialist" in the subject line. Positions open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these three questions; take no more than a half-page per question:

1. Please describe your familiarity with community health and human services.

2. Please describe your experience working in fast-paced and/or emotionally challenging situations.

3. Please describe your communication style when working with people of diverse cultures and backgrounds.

 

Resource Specialists

211info is hiring Resource Specialists—preferably bilingual--in our Portland headquarters. 211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, child care, shelters, food pantries, foreclosure prevention counseling, employment and education programs. 

The Resource Specialist assists clients and partner agencies by maintaining health and social services resource information in the 211info resource database. The Specialist collects and verifies detailed information about community resources, makes phone calls to gather and confirm resource information, and codes and records data, with a focus on accurate information, spelling, grammar and usability. Click here for the full job description.

Resource Specialists will have a focus on working with child care providers to update records in the database. Bilingual candidates (Russian, Chinese, Vietnamese, Spanish) and veterans are encouraged to apply. To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write Resource Specialist in the subject line. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these three questions; take no more than a half-page per question.

1. Please describe your familiarity with community health and human services, including child care.

2. Please describe your experience working with databases.

3. Please describe your communication style when working with people of diverse cultures and backgrounds.

 

Positions are open until filled.


211info is committed to equity and to building a culturally diverse workforce. 211info provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.