Careers


Community Information Specialist

Make a difference in your community by joining 211info’s team of dedicated, compassionate Community Information Specialists. We provide on-the-job training for people who are interested in connecting people with housing, food, utility assistance, support groups, health care, legal aid and other vital community supports.

During unsettled times, 211info is a trusted source of information. We embrace equity, kindness and empathy, and we deliver on our values through professionalism, a high-quality database and tech-forward innovations.

Community Information Specialists are the backbone of 211info’s work. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving. Click here for the job description.

Candidates should have a year of crisis intervention/hotline service or a year of experience with a social service organization or contact center. A bachelor’s degree in social work or other human services is preferred. Pay is $14.25 an hour with a differential bilingual staff. Hiring for both full and part-time positions.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write "Community Information Specialist" in the subject line. Positions open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these three questions; take no more than a half-page per question:

1. Please describe your familiarity with community health and human services.

2. Please describe your experience working in fast-paced and/or emotionally challenging situations.

3. Please describe your communication style when working with people of diverse cultures and backgrounds.

 

Positions are open until filled.


211info is committed to equity and to building a culturally diverse workforce. 211info provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.