Careers


Community Information Specialist

211info is hiring a Community Information Specialist for its Portland call center. 211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, shelters, food pantries, employment and education programs. 

The Community Information Specialist provides excellent customer service to diverse customers by phone and texting. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving. 211info’s work is compassionate, fast-paced and efficient.

English/Spanish bilingual preferred; all candidates should have a minimum of one year of crisis intervention/hotline service or one year of experience with a social service organization or call center. A bachelor’s degree in social work or other human services is preferred. Veterans are encouraged to apply. Pay is $12.88 an hour, with a differential for bilingual staff.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write Community Information Specialist in the subject line. Position open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please specify if you are interested in overnight or day shifts and answer these three questions; take no more than a half-page per question.

1.     Please describe your familiarity with community health and human services.

2.     Please describe your experience working in fast-paced and/or emotionally challenging situations.

3.     Please describe your experience in working with people of diverse cultures and backgrounds.

Position Summary


Resource Specialist

211info is hiring Resource Specialists in our Portland headquarters. 211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, child care, shelters, food pantries, foreclosure prevention counseling, employment and education programs. 

The Resource Specialist assists clients and partner agencies by maintaining health and social services resource information in the 211info resource database. The Specialist collects and verifies detailed information about community resources, makes phone calls to gather and confirm resource information, and codes and records data, with a focus on accurate information, spelling, grammar and usability. Bilingual candidates and veterans are encouraged to apply. Pay is $15.00 an hour.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write Resource Specialist in the subject line. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these three questions; take no more than a half-page per question.

1.     Please describe your familiarity with community health and human services.

2.     Please describe your experience working with databases.

3.     Please describe your communication style when working with people of diverse cultures and backgrounds.

Application deadline is 5 p.m. Jan. 6.

Position Summary


After-Hours Community Information Specialist

211info is hiring After-Hours Community Information Specialists for its Portland call center. 211info connects the people of Oregon and Southwest Washington with the social services they need by helping people find resources such as health care, shelters, food pantries, foreclosure prevention counseling, employment and education programs. 

The After-Hours Community Information Specialist responds to phone calls, texts and emails during evenings, weekends and holidays. The Specialist interviews callers, scans a database for resource information and engages in creative problem-solving with consumers who are seeking health and community supports. 211info’s work is compassionate, fast-paced and efficient.

Applicants should have a minimum of one year of crisis intervention/hotline service or one year of experience with a social service organization or call center. A bachelor’s degree in social work or other human services is preferred. Veterans are encouraged to apply. Pay is $16.50 an hour.

To apply, send your resume and a cover letter that addresses the following questions to applications@211info.org; please write After-Hours Specialist in the subject line. After-Hours Community Information Specialist positions are open until filled. If you have questions, please send them to applications@211info.org; no calls will be accepted.

In your cover letter, please answer these four questions; take no more than a half-page per question.

1.     Please describe your experience working with seniors and people with disabilities.

2.     Please describe your experience working in fast-paced and/or emotionally challenging situations.

3.     How do you approach the need for cultural responsiveness when working with communities affected by trauma?

4.     211info operates 24/7, 365 days a year. What is your understanding of working non-traditional hours?

Position Summary


211info is committed to equity and to building a culturally diverse workforce. 211info provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.