For those who spend their lives helping others

Volunteerism – How is it helping your organization?

Friday, February 26th, 2010

Last week, several staff members from 211info attended the Hands on Greater Portland Heart of the Community Awards. We were all touched by the heart-warming stories of local individuals, nonprofits and businesses uniting to make Portland a better place. It made me reflect on the amazing generosity we see in the 211info offices every day.

Not too long ago 211info didn’t have a volunteer program. But in a few short months, Jenny Dodd our Volunteer Coordinator has assembled a team of more than 20 amazing volunteers who answer specialty phone lines, maintain our information database and help with outreach.

One of our volunteers, Marcella Tison, recently detailed her journey from being a 2-1-1 caller to being a dynamic 211info volunteer:

If you or someone you know would like to volunteer in the greater Portland region please get in contact with Hands on Greater Portland or if you would like to volunteer with 211info email Jenny at jenny@211info.org.

Do you have a story you want to share about amazing volunteers? Tell us in the comment section below.

Hunger in Oregon

Tuesday, February 23rd, 2010

Oregon has the second-highest rate of hungry people in the country according to the USDA. Last week, Sarah Hackney of The Ripple Blog reminded us of the dire statistics associated with this issue, the systematic ramifications of hunger and the role the Oregon Food Bank (OFB) plays as a stopgap measure.

There’s an interesting conversation to be had about the root causes of hunger in Oregon… Like other symptoms of poverty, hunger stems from a complex set of issues that compound one another. A family living on the edge of poverty must balance rent, vehicle, child care, health care, and food costs, and if anything happens to upset that balance – an accident, getting sick – folks are left scrambling to meet their family’s needs with limited financial means. Access to a local food pantry can be crucial for families in need looking to keep food on the table.

More and more nonprofits like OFB and its statewide partners are looking to combine emergency food resources with self-sufficiency skills like home and community gardening, gleaning, and cooking, and to truly end hunger, we must address the broader issue of poverty itself.

But in the meantime, emergency food providers like Oregon Food Bank provide a critical stopgap to these folks in need.

Hunger Calls in Oregon

Calls to 211info for hunger issues have dramatically increased.

211info has seen a dramatic rise in hunger related calls. People calling for food stamps and food boxes/meal sites jumped from just over 12,000 calls in the 2007/2008 fiscal year to more than 18,000 calls in 2008/2009. In addition, we continue to see these callers requesting other necessary services. In January almost 72% of people calling for hunger related issues also requested referrals to other services (with the largest portion of this group asking for government assistance in other areas such as WIC and TANF).

This is all to say: hungry Oregonians need our help. Sarah’s call for action in her blog post sums it up nicely.

From February 15 to March 15, Oregon bloggers are participating in an effort to support the Oregon Food Bank in its mission to feed everyone in Oregon who needs a meal. OFB and its state network of over 900 partners is now distributing record amounts of food to families impacted by the current recession.

The simplest way to help is to donate directly to OFB. Join me in donating to the food bank here, on OFB’s donation page. When it asks who you’re giving in honor of, say “Blog for Food.” Short on funds? You can always contact your local food pantry as a volunteer, or donate food directly.

If you or someone you know needs food please call 2-1-1 or 1-800-SafeNet.

Health Care for the Uninsured

Friday, February 19th, 2010

In a recent Wall Street Journal article, “Yes, the Uninsured Can Get Care,” Kristen Gerencher outlined health care options for the uninsured:

Lack of insurance doesn’t have to mean going without needed health care.

If you’re uninsured and seeking stop-gap care until you find coverage, you can triage your way to better health by understanding the tradeoffs of several care options.

With hundreds of thousands of people in Oregon and Southwest Washington left uninsured, we provide solutions to people seeking health care every day. It is a problem that is affecting everyone in our communities, not just those with extremely-low income. So, we thought we’d be proactive and suggest some local solutions to the issue the WSJ addressed — getting health care without having insurance. For phone numbers, addresses and more information about these services you can visit 211info.org a search your zip code and services under the “CLINIC” and “HEALTH” keywords or call 2-1-1.

The Oregon Health Plan is available for children, and some adults are being added through a lottery system. To apply, visit a DHS office or call 1-800-359-9517. Call 1-800-SAFENET to find out the address of the nearest DHS office.

Here’s a look at the types of health care available for uninsured people in Oregon and Southwest Washington.

  • Community health clinics: Sometimes called “free clinics,” these typically operate on a sliding-scale fee system based on patients’ income. Some will treat patients who are unable to pay even the sliding-scale fee. These nonprofits serve low-income uninsured people with chronic conditions such as diabetes and frequently offer other services such as immunizations. Some are specialized for specific populations, such as women or members of federally recognized Native American tribes. Many clinics have very limited hours and long wait lists for appointments. Some have walk-in services.
  • Retail clinics: These clinics, often operated by hospitals or pharmacy chains, offer walk-in visits with nurse practitioners or physician’s assistants. Prices for a visit are posted and generally are less than $100. The clinics often are open on nights and weekends. Providers can diagnose routine ailments such as flu or strep throat and prescribe medications as needed. The clinics generally don’t have doctors, diagnostic equipment such as X-rays or labs on site.
  • Urgent care centers:  Doctors provide treatment for infections, injuries, back aches and simple fractures. Prices are generally higher than those at retail clinics but may be less than $200. For example, the 211info database shows one urgent care clinic that posts its price as $55, with prescriptions and lab work costing extra. The centers often are open on nights and weekends. Doctors can stitch wounds, set broken bones, prescribe medicine for infections and treat other mid-level conditions.
  • Emergency rooms:  The most expensive option often requires long wait times for people with non-emergency conditions. Doctors have access to extensive diagnostic equipment, and people with serious conditions are often admitted to hospitals. Emergency rooms are open 24/7. People who are uninsured and low income can often request financial assistance or charity care if they need to be hospitalized.

If someone you know does not have access to the internet they can call 2-1-1 Monday-Friday 8am-6pm for answers to their health care questions.

Contributing Author: Deborah Willoughby, Call Center Specialist

Happy 211 Day!

Thursday, February 11th, 2010

211infoOn February 11, we celebrate the fantastic work being done across the nation as 2-1-1 organizations connect people to community resources they need. 2-1-1 helps eliminate the maze of health and community service offerings by providing a direct route to those services.

We invite you to take a peek inside 211info as we work to serve the people of Oregon and Southwest Washington.

View our first ever 211info video:

Liesl Wendt Named Permanent CEO

Tuesday, February 9th, 2010

Media Announcement

For Immediate Release

Thursday, February 04, 2010

Contact:

Liesl Wendt, CEO

liesl@211info.org

503-416-2619

Matt Kinshella, External Relations Coordinator

matt@211info.org

503-416-2349

211info names long-time Oregon activist CEO

Portland, OR - 211info, the nonprofit that connects people in Oregon and Southwest Washington to health and community resources, has named Liesl Wendt permanent Chief Executive Officer.

Ms. Wendt will continue the work she started as interim CEO. She has successfully managed the organizational merger with Oregon 211 and has expanded 211info’s 2-1-1 phone service beyond the Portland metro area and Southwest Washington to Jefferson, Deschutes, Crook and Yamhill counties.

“Through strong and effective leadership Liesl has brought about instrumental change at 211info,” Joan Lewis 211info’s board chair said in a statement. “She enjoys unanimous support both within the organization and among our community partners.”

Ms. Wendt was previously instrumental in bringing 2-1-1 services to the area while working at the United Way of the Columbia-Willamette, later transitioning to the board of directors for Oregon 211. She was also Community Outreach Director for Portland Mayor Tom Potter.

An Oregon native, Ms. Wendt has spent 17 years serving Portland in the public and nonprofit sectors.

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About 211info

211info is a nonprofit that connects the people of Oregon and Southwest Washington to the community resources they need. Last year, people relied on 211info more than 260,000 times for referrals to food, shelter, housing and utility assistance, counseling and much more. 211info operates 2-1-1 — the free, the easy-to-remember health and community helpline, in addition to maintaining an online database with more than 4,200 resources. 2-1-1 coverage extends to seven counties in Oregon and four counties in Southwest Washington. 211info is leading Oregon’s efforts to join 28 other states that provide statewide 2-1-1 coverage.

211info is a strategic partner of the United Way of the Columbia-Willamette. For more information, visit www.211info.org.

Phil says 6 more weeks? Remember Multnomah Co. Warming Centers

Tuesday, February 2nd, 2010

People seeking shelter should contact the 211info Winter Shelter Line (503) 721-1500.

211info will be available to identify available shelter and warming center resources between 8:00 AM and 10:00 PM, Monday through Friday, and 10:00 AM – 10:00 PM Saturdays and Sundays.
Shelter providers have requested donations of winter clothing, blankets, sleeping bags and other supplies to help those experiencing homelessness cope with conditions. A list of needed items can be found online at www.portlandisbettertogether.com.

The following warming center facilities are available nightly from November 1, 2009 – March 31, 2010 :

Family Winter Warming Center:
1435 NE 81st Street, Portland
(Behind the former Elmers restaurant at NE 82nd and Halsey, just off of the NE 82nd Max Line stop)
Dates: seven nights a week throughout winter season
Hours: 7:00 PM – 7:00 AM, check-in on site
Serves: Families with children under 18, pregnant women/couples, single women
Call Winter Shelter Line (503-721-1500) first before sending someone there, to make sure there’s room.
Adult Winter Warming Center:

Check in at Transition Projects, 475 NW Glisan, Monday-Friday between 8:30 a.m. to 7:00 p.m. to reserve a space for the night; on weekends check-in at 475 NW Glisan at 7:30pm on Saturday and Sunday
Dates: seven nights a week throughout winter season
Hours: 8:00 PM – 7:00 AM, check-in on site
Serves: Single men, single women, couples without children, separate sleeping areas for men and women
Guests must confirm reservation nightly at 7:30pm