FAQ

Why use 211info?

• One call gives you access to resources across your community. 211info is efficient, fast and easy to use.
• No more wrong numbers; no more wasted time trying to find the right place to call.
• 2-1-1 is a confidential call; most often the name of the caller is not even taken.
• 2-1-1 supports and maintains the integrity of the 911 system, saving that vital community resource for life and death emergencies.

How many states have access to 2-1-1?

2-1-1 serves approximately 196 million Americans - over 65% of the US population; 189 active 2-1-1 systems covering all or part of 41 states (including 22 states with 100% coverage) plus Washington, DC and Puerto Rico. See Map of 211 Coverage Source: United Way of America

How is 2-1-1 funded?

Currently, 2-1-1s across the country are funded through various local and state sources including local United Way chapters and other nonprofits, foundations, businesses, and state and local government funds. A bi-partisan bill (S-211) named the Calling For 2-1-1 Act that would provide Federal funding for 2-1-1 and encourage support of it nationwide.

Will 2-1-1 work from my phone?

PBX Telephone Systems

If you are a business or agency manager, chances are you own a specialized telephone system that helps manage your telecommunications activity. If so, you will need to complete some special programming to your phone system so you and your staff can call 2-1-1.

Unfortunately, there is no generic description for how to make these modifications. A non-technical person will not be able to complete them, so we recommend that you consult your in-house technical staff or telephone equipment support vendor for assistance.

If your organization's telephone system is a PBX system, the modifications will need to be made in the digit translation tables. The technician could likely use the 911 programming as a template.

Once the modifications are made, you and your staff will simply need to dial 9- (for an outside line) 2-1-1 to be connected with our local information and referral for community social service help. For further information, please e-mail us at contact@211info.org , or call us at 503.226.3099.